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Customer Service Representative

EXPRESS Employment Professionals, Dubuque, IA

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Express is looking for a customer service representative. This is a full time Evaluation to hire opportunity on 1st shift. 


Duties Include:

  • Answering incoming calls, transferring members to the appropriate department / individual, and assisting members with a wide variety of questions
  • Utilizing your exceptional customer service skills the assist our members through various technology channels including: phone, chat, Interactive Teller Machine (ITM), and more
  • Collaborating with various departments to ensure our members are receiving the highest quality of care possible
  • Resolving unusual or sensitive member situations in an accurate and timely fashion


Required Skills:

  • Ability to think on your feet and resolve issues that may arise
  • To communicate effectively through various mediums 
  • A positive attitude and desire to work in a team environment
  • Strong experience working with computers and Microsoft Office programs


If you are interested in applying please contact Carrie at Express Employment Professionals today! Or send your resume to Carrie.Cannon@ExpressPros.com


Never a fee for the applicant!


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Job Details

Req Num --
ID 383870
Dubuque, IA
Positions 1
Temp To Hire
Full Time
Pay --
Banking/Mortgage/Financial Services
Clerical/Office Administration
Customer Service
First Shift
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation

Preferred Candidates

Years of Experience 1-2 Years
Education High School/GED

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