Mercy Medical Center is a not for profit Catholic hospital serving the tri-state area of Iowa, Illinois and Wisconsin since 1879. Mercy – Dubuque has 263 beds while Mercy – Dyersville is a critical access hospital with 25 beds and a 40-bed nursing home.
Mercy offers a full range of acute care services, including invasive cardiology and open-heart surgery, Level II trauma center, Level II regional neonatal intensive care unit, general and orthopaedic surgery, psychiatric services and inpatient physical rehabilitation. Mercy also operates two hospital-based skilled nursing units, extensive outpatient rehabilitation services, home health care, retail pharmacy and a wide range of outpatient, community and business services. Mercy’s 1,300 full- and part-time employees and medical staff of 230 care for more than 56,000 inpatients and outpatients each year.
The hospital is accredited by The Joint Commission and achieved Magnet designation, the gold standard of patient care, in 2004 and was redesignated a Magnet hospital in 2009.
Mercy Medical Center is a member of Mercy Health Network in Iowa and is a Ministry Organization of Trinity Health based in Novi, Michigan.
Mercy is an organization that values and encourages diversity. To learn more about Mercy and its opportunities for employment, please see the postings listed on this site or visit our website at www.mercydubuque.com.
The case manager coordinates care across an episode and/or the continuum for clients with complex problems and diverse needs. The case manager’s focus is to maintain patients at an optimal level of health and to support self-care. Case managers collaborate with physicians, social services, nurses and community agencies to define care options and resources, to plan cost effective quality care and to achieve optimal outcomes.
Specific responsibilities include case screening, insurance approval, assurance of timely services, and facilitation of discharge with transition to the appropriate services. Patient outcomes are achieved through effective application of care plans, managed care concepts, appropriateness criteria, resource management, knowledge of community resources, and collaboration with other clinical disciplines. She/he works proactively to coordinate the services of physicians, nurses, and other disciplines to effectively prepare patients for discharge.
The case manager facilitates program development, efficient care delivery processes and quality improvement including: tracking of resource utilization and outcome measures. The case manager is accountable for improving service through the use of cost and quality outcome data, current clinical practices and related research, regulatory requirements and comparative benchmark opportunities.
Customers include: patients, families/visitors, physicians, physician assistants, nurse practitioners, case managers, representatives of third party payers, representative of referring agencies, interdepartmental and intradepartmental staff, vendors, and volunteers.
BSN required. Current RN license to practice nursing in the state where case management services are administered. Certification in the area of case management is preferred. Three to five years’ clinical experience required. Clinical competency in the case management of targeted population is desirable. Broad-based health care operational experience preferred. Child and Dependent Adult Abuse Mandatory Reporter Training is required within 6 months of hire and every 5 years thereafter.
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