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Interactive Teller Service Associate

Dupaco Community Credit Union, Dubuque, IA

You’re ambitious. Energetic. Tech-Savvy. Accurate.
You’re a Dupaco products and services superstar. A connoisseur of member connections.
Are you up for an amazing opportunity as the next Interactive Teller Service Associate?

If you want to be a key player in Dupaco’s cutting edge technology, then here is what you need to know:

You’ll be:

  • Connecting with members and potential members by providing excellent service through technology- Interactive Teller Machines, chat, e-mail, inbound and outbound phone calls
  • Recognizing potential member needs and educating them on appropriate credit union services
  • Promoting a positive and professional image of the credit union
  • Answering calls on a timely basis and maintaining a level of consistency in responses being provided
  • Assisting in training new employees
  • Coordinating unusual or sensitive member relation situations and/or calls for correct and timely solution
  • Interfacing with other CU team members to obtain information necessary for providing members with details or answers to their questions and/or improving the level of service provided

You’ll need:

  • A flexible schedule to meet the needs of our members
  • The ability to think on your feet and solve problems effectively 
  • The ability to provide personalized service with warmth and competence on the telephone
  • Exceptional written and verbal communication skills
  • Strong computer skills with the desire to learn new software and technology
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Job Details

Req Num INTER01113
ID 397746
Dubuque, IA
Positions 2
Full Time
Pay --
Banking/Mortgage/Financial Services
Customer Service
Retail Sales
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience 1-2 Years
Education High School/GED

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