• Previous
  • Next
2Aug

Customer Care Representative

Dubuque Regional Humane Society, Dubuque, IA

This listing has expired

  • Greet and provide timely, compassionate, and courteous service to customers, visitors, and volunteers as they enter Kinsey’s Campus
  • Answer phones, data entry into PetPoint, filing, copying, and faxing
  • Provide accurate information to customers and volunteers about the DRHS’ policies and procedures
  • Handle questions, concerns, and issues from the public in a professional manner
  • Assist customers and volunteers with animals for socialization
  • Maintain knowledge of animal inventory, shelter events, and special needs of the shelter
  • Perform adoptions and adoption holds
  • Handle adoption returns and issue gift certificates for exchange
  • Provide adoption counseling to ensure optimal fit and animal well-being
  • Receive payments for services by cash or credit card
  • Receive owner surrendered and stray animals and ensure timely transport of information from proper Veterinary Clinic to our shelter
  • Create lost and found reports
  • Properly clean temporary animal holding enclosures
  • Create cage cards for animals
  • Balance cash registers and count deposit cash at the end of the night
  • Work collaboratively with staff and volunteers to ensure a clean, pleasant, and organized work environment including all areas that customers can and cannot see
  • Safely transfer animals from one animal enclosure to another and ensure proper documentation
  • Receive and accurately record in-kind donations and store in proper locations
  • Ensure safety guidelines and Standard Operating Procedures are maintained
  • Wipe down counters and windows

 

Other Duties

  • Thoroughly clean animal enclosures and provide animals with new blankets, food, and water
  • Socialize with animals as you remove them from their enclosures for cleaning, to ensure the animal is adoptable and sociable
  • Complete laundry and dishes for each required area of Kinsey’s Campus
  • Walk dogs
  • Perform temperament evaluations on dogs to ensure animal is safe and adoptable
  • Restrain dogs for vaccinations and temperament evaluations
  • Maintain good care of cleaning equipment
  • Janitorial duties including sweeping, mopping, taking out garbage, snow removal, and salting sidewalks
  • Pick up feces and wipe up urine in animal enclosures between cleanings
  • Audit Gift Shop inventory as instructed to ensure no theft has occurred
  • Other duties as assigned

This listing has expired

Show housing near this job

Job Details

Req Num --
ID 398425
Location
Dubuque, IA
Positions 1
Type
Employee
Status
Full Time
Pay $9.00-$11.00
Categories
Animal Care
Customer Service
Shifts
First Shift
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience --
Education --

accessdubuquejobs.com is a product of THMedia © 2015