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10Aug

Customer Support Specialist

Kendall Hunt Publishing Company, Dubuque, IA

“Why can’t I get this to work?!?!”  Most of the time the answer is pretty simple, we just need someone to help guide us through.  We call the customer service number or jump on live chat and hope that someone on the other end helps resolve our issues.  How would you like to be the person on the other end that helps make someone’s day a little easier?  We are looking for problem solvers, critical thinkers and level headed employees to help guide our customers. 

 

About the Job

As a team of highly motivated, customer-centric professionals, we’re looking for the right person to join our Customer Support team to assist internal and external customers and answer their questions about using our products and services on various applications.  This individual will interact with customers by phone, e-mail and also using our on-line Chat function.

 

Responsibilities

  • Provide 1st level customer support via phone, on-line Chat and other social media tools
  • Assist customers using products for the first time (i.e., purchasing on ecommerce, registering on websites, etc.)
  • Troubleshoot problems customers may experience (i.e., password reset, wrong class registration, activation code not working, etc.)
  • Research and resolve questions or issues related to order inquiries, proof of deliveries, invoice copies, credit card inquiries, KH website, etc.
  • Update corporate CRM with information based on support issues handled
  • Receive and enter customer orders
  • Monitor back-order report and communicate options or delivery date changes to customers
  • Issue and review credit memos

 

We’re especially interested in talking with you if you’re proficient using apps on computers, tablets and smartphones, as well as using social media tools such as Facebook, Twitter, Google+, etc.  Prior customer support experience, professionalism, attention to detail and accuracy, ability to multi-task and strong verbal and written communication skills are essential.  Degree preferred.

 

About Us

As a leader in customized education publishing solutions headquartered in Dubuque, Kendall Hunt has been privately owned and operated for over 65 years.  With over 6,000 titles, we offer high quality educational products, services and solutions to the Higher Education and K-12 academic markets, including digital solutions and eBooks, as well as printed material.  To learn more about us, visit our website at www.kendallhunt.com.

 

If you’re interested in learning more about this opportunity, send  us your resume, cover letter and salary requirements.

Equal Opportunity Employer

M/F/D/V

Apply for this Job!
Apply by Email:HRDept@kendallhunt.com

Job Details

Req Num --
ID 408822
Location
Dubuque, IA
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Clerical/Office Administration
Customer Service
Technical
Benefits

Preferred Candidates

Years of Experience 1-2 Years
Education High School/GED

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