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11Sep

Help Desk Representative

Dupaco Community Credit Union, Dubuque, IA

You are the go-to person when our staff needs a helping hand, from resetting passwords to resolving complex issues. You are the calm in midst of the chaos. You don’t’ have to be the expert in everything - we have all the tools you’ll need to succeed. If fielding questions, fighting fraud, troubleshooting issues and supporting our staff excites you… then you might be ready for your next adventure as a Help Desk Representative!

Duties:

  • Strengthen member service by providing support to our front line staff regarding technical issues, policies, procedures and general questions
  • Field questions regarding check endorsements, potential fraud, vault balancing, drawer balancing and error resolutions in the teller line
  • Utilize help desk management software and case management and recommend to the training team items that require further training within all areas of the credit union
  • Testing of software enhancements and recommendations for software improvements and enhancements based on staff feedback obtained through the calls taken
  • Answer internal knowledge base questions and maintain the information on the burst to ensure it remains current

Requirements:

  • Working knowledge of all Dupaco products, services, operating procedures & technology
  • Ability to assume responsibility, solve problems and make sound decisions quickly and efficiently
  • Must be self-starter with high energy and motivation
  • Excellent written and verbal skills to professionally communicate with staff
  • Familiarity with financial regulations
Apply for this Job!
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Job Details

Req Num HELPD01165
ID 410595
Location
Dubuque, IA
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Banking/Mortgage/Financial Services
Customer Service
Sales/Service
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience 1-2 Years
Education High School/GED

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