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Card Services Representative

Dupaco Community Credit Union, Dubuque, IA

This listing has expired

You are compassionate, understanding, and versatile.  You are a difference maker who loves to connect with people over the phone.  You strive to improve the lives of others by doing what you do best – helping in any way you can. As a Card Services Representative, you’ll have a chance to do these things by providing a high level of member service on our credit cards, debit cards, and more! 

You’ll be:

  • Supporting all membership calls and emails, branch service requests, and employee questions
  • Processing member card orders (new and replacement cards) and perform other card issuing functions (closing cards, lost/stolen, fraud and dispute, PINS, etc.)
  • Serving as primary contact for member calls, trouble shooting, and error resolution
  • Working with a variety of software programs to administer the credit unions card products and services
  • Providing quality service to members and potential members by educating them on services and the technology that is available to them, including referring them to appropriate products and services to improve their financial position
  • Monitoring all Visa and MasterCard transactions through regular reports and completing follow up as needed

You’ll need:

  • Excellent communication skills
  • Financial industry/customer services experience preferred
  • Ability to multitask in a fast paced phone environment
  • Excellent computer skills/technological aptitude
  • Patience in dealing with challenging situations

This listing has expired

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Job Details

Req Num CARDS01162
ID 410597
Dubuque, IA
Positions 1
Full Time
Pay --
Banking/Mortgage/Financial Services
Customer Service
First Shift
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience 1-2 Years
Education High School/GED

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