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Bilingual Customer Care Rep

Heartland Financial USA, Inc., Asbury, IA

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At Heartland Financial USA, Inc., we're your career destination!

Heartland Financial USA, Inc. is seeking a Bilignaul Customer Care Representative to join our growing team in Dubuque, IA. Under close supervision, the Customer Care Rep I is responsible for providing excellent customer service to both internal team members and external customers regarding a variety of needs. Main objective is to project the professional organizational image through telephone, electronic(e-mail), social media, chat and written interaction with both HTLF member bank employees and customers. The Customer Care Rep I must adhere to all bank policies and procedures.


  1. High School Diploma/GED, 6-12 months of customer service experience
  2. Responds to both internal and external customer inquiries through a vairety of mediums such as: e-mails, chat, telephone, etc. in a courteous and timely manner as outlined in the department's established service levels.
  3. Assists internal and external customers with troubleshooting, recommending possible solutions, or determining when to escalate a problem to management or referring to a technical expert within the area
  4. Assists with all banking deposit product inquiries including: checking, savings, certificates of deposit, internet banking, debit card, and mobile banking

At Heartland Financial USA, Inc., we are one of the top 100 bank holding companies nationwide, Heartland delivers high-quality financial products and service to clients in the Midwestern, Southwestern and Western United States. This means great resources and career opportunities for our staff! We can provide you the training and support to develop a great career at Heartland Financial USA, Inc. If you long to join a successful team while expanding your professional skills and experience, then explore a career with us today!

We're committed to being an Employer of Choice providing a positive, professional work culture that takes care of the welfare of our team members. We believe in:

  • Talent Development - We provide resources to support internal career growth
  • Recognition and Reward - We provide competitive compensation and rewards programs
  • Corporate Citizenship - We're committed to making a difference in our communities
  • Balance - We believe in balance between work, leisure, and wellness
  • Empowerment - We help people grow professionally through empowerment to make decisions and take responsiblity for them

We offer competitive compensation and benefits, including:

  • Paid time off including vacation and sick days, community volunteering, parental leave, and Holidays.
  • Tuition Benefit Plan
  • 401K Retirement plan with company match & Discretionary Profit Sharing Plan
  • Subsidized Medical and Dental Insurance
  • Free Life and Disability insurance coverage
  • Flexible Spending Accounts
  • Voluntary Vision, Critical Illness, Hospital Indemnity, and Accident Plans
  • Employee Assistance Program for staff and family member

Heartland Financial USA, Inc. is an EOE/AA Employer: M/F/Disabled/Vet


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Job Details

Req Num 17-0336
ID 410732
Asbury, IA
Positions 1
Full Time
Pay --
Customer Service
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience 1-2 Years
Education High School/GED

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