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15Sep

Integrated Network Services Analyst I , II or Senior

Alliant Energy, Madison, WI Cedar Rapids, IA
Posting Details
If you are interested in exploring your career options at Alliant Energy, our IT department is looking for an IT professional supporting end user technology. This position may be filled in Madison, WI or Cedar Rapids, IA.

As an Integrated Network Services Analyst you will operate as part of a dedicated team of IT professionals that maintains voice and collaboration infrastructure.  This role will assist with support and implementation of voice and collaboration technologies as well as provide problem resolution and troubleshooting in a customer oriented environment.  We are looking for individuals with experience working with network, telecommunications, voice and collaboration technologies, including Cisco Call Manager, unified messaging, VoIP, Cisco Networking Equipment, video conferencing, A/V equipment, etc.

The Integrated Network Service Analyst will work cross functionally within the IT department and will be responsible for providing services and technology to customers including the life cycle and implementation of integrated network technologies for company facilities.  

We have the ability to fill the position at a level based on the candidate’s experience.  
 
Alliant Energy will not provide sponsorship for an employment visa (e.g., H-1B visa) now or in the future for this position.
 
*Job Responsibilities
  • Resolves low complexity technical issues escalated through the Information Technology Help Desk and other methods for data, telecommunications, voice and/or collaboration technologies during and outside of core business hours. 
  • Interacts and cooperates with other internal and external support groups to facilitate resolution of technical issues to maximize system availability and meet Service Level Agreements.
  • Installs, monitors and repairs network, telecommunications, voice and/or collaboration infrastructure to establish stable and reliable network, telecommunications, voice and/or collaboration services that support enterprise LAN/WAN environments (e.g. access, distribution and Core Network Services). Provides troubleshooting, repair and end user support on a daily basis.
  • Provides continual technical expertise in the evaluation, planning, analysis, development and implementation of data, telecommunications, voice and/or collaboration technologies including, but not limited to, providing roadmaps, processes and procedures for both project work and general organizational growth in conjunction with other analysts, engineers and management.
  • Performs all other duties as assigned.
*Job Qualifications
Education and Experience Requirements:


Integrated Network Services Analyst I
  • This position requires a two year degree from an accredited college or university in Computer Science or Information Technology with an emphasis in networks, telecommunications, voice and/or collaboration technologies.
  • In the absence of a degree, two years of experience in the Information Technology field with an emphasis in networks, telecommunications, voice and/or collaboration technologies is required.
Integrated Network Services Analyst II
  • This position requires a four year degree from an accredited college or university in Computer Science or Information Technology with an emphasis in networks, telecommunications, voice and/or collaboration technologies and 2 years of related experience.
  • In the absence of a degree, six years of experience in the Information Technology field with an emphasis in networks, telecommunications, voice and/or collaboration technologies is required.
Senior Integrated Network Services Analyst
  • This position requires a four year degree from an accredited college or university in Computer Science or Information Technology with an emphasis in networks, telecommunications, voice and/or collaboration technologies and 4 years of related experience.
  • In the absence of a degree, eight years of experience in the Information Technology field with an emphasis in networks, telecommunications, voice and/or collaboration technologies is required.
Preferred Experience:
  • Cisco Certified Entry Networking Technician (CCENT) Certification and/or Cisco Certified Network Associate (CCNA) Certification preferred.
  • Experience preferred with Cisco ISE/ACI, Perl /Python, pxGrid, Multi-Domain CheckPoint, Technical Collaboration Tools (e.g. WebEx, Telepresence), Basic Linux/UNIX skills and NERC CIP understanding.

Required Skills:
  • Working knowledge and familiarity with network, telecommunications, voice and/or collaboration technologies (e.g. unified messaging, VoIP, Cisco Networking Equipment, video conferencing, A/V equipment, etc.).
  • Hardware installation experience.
  • Strong written and verbal skills.
  • Experience communicating professionally with end users in problem / urgent situations.
  • Ability to work individually and as a team member.
  • Ability to manage time and work high-paced environment.
  • Strong troubleshooting and problem solving skills.
  • Proficient in Microsoft Office.
  • Ability to participate in on-call rotations, including outside business hours; must be prepared to travel as required.
  • Ability to work in a diverse work environment
 *NOTE:  All candidates selected for employment with Alliant Energy will be required to successfully complete a drug screen and background check.

We are committed to providing an inclusive work environment for all and are proud to be an Equal Opportunity Employer M/F/Disability/Protected Veteran.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To apply for this challenging opportunity, please complete our online application at www.alliantenergy.com/careers .
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Job Details

Req Num 3326BR
ID 410915
Location
Madison, WI
Cedar Rapids, IA
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Information Technology/Telecommunications
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience 1-2 Years
Education Associates

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