Three words, my friend: Not. For. Profit.
As a credit union, we are a not-for-profit financial institution, making decisions based on what’s best for our members. Turns out, this way of doing business ain’t too shabby. Any profits we do make are reinvested in you, the members.
Of the people, by the people, for the people
When you are talking about credit unions, you are talking about membership-driven organizations. By becoming a member of a credit union, you become part of a group that's got each other's back. That means rates and services that rank consistently better than those offered at your typical bank.
At the end of the day, it comes down to who benefits from the company’s success. At a bank it’s the shareholders, whoever they may be. At a credit union, it is the members. We think the choice is clear.
Summary: Provides prompt, accurate, and courteous service to members of the credit union. Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Actively cross sells credit union products and services both in person and over the phone.
Facilitate Financial Transactions: Process member transactions accurately and efficiently. Balance cash drawers. Conduct branch opening and closing procedures. Enrolls members for products and services. Create new debit cards, fraud dispute paperwork, check orders, & ATM re-pins and anything else relevant to the role.
Provide Outstanding Service: Provide excellent member service 100% of the time. Conduct branch opening and closing procedures.Resolves member issues to the best of their ability.
Identify Potential Cross-Sales: Cross sell VCU products and services to increase member usage. Meet and / or exceed personal and branch goals.
Focus on Ongoing Professional Development: Participate in education and training provided by the credit union. Maintain an up-to-date and comprehensive knowledge on all policies, procedures, rules, and regulations for the teller area.
Display Strong Teamwork: Contribute their fair share to the workload so that the company can accomplish its goals in a timely and satisfactory manner. Is able to work well with others.
Staff Level Expectations
Provide exceptional experience to help drive sales and service.
Be quick to engage when there is an opportunity for interaction.
Positively contribute to your individual Team dynamic and the organization as a whole.
Dare to be different. Have fun doing it.
Successfully meet individual goals and objectives.
Universal Expectations / Vibrant Core Values
Engaging: Vibrant employees are consistently present. They invest a high level of focus into their primary role, regardless of if they’re directly servicing members or ensuring that our behind the scenes procedures are running efficiently.
Active: Vibrant employees are fire starters. They are quick to take initiative, are decisive, help wherever help is needed, and jump into whatever task is needed to get the job done.
Unique: We expect our employees to bring a level of dedication and initiative to their work that surprises our members. We will push the boundaries of unique and outstanding service. We dare to be different.
Fearless: We expect our employees to be bold, daring, and confident. Our employees will be unflinching in their dedication to providing a unique and surprisingly different experience.
Tenacious: We are relentless in our pursuit of greatness. Vibrant employees have an internal spark and drive that would surprise the everyday individual.
Experience and Skills:
High School Diploma or General Education Degree required.
Six months experience and / or training desirable.
Previous cash handling experience preferred.
To be successful in this position, an individual must be personable, dependable, tactful, accurate, and patient. This individual should also possess excellent verbal communication skills and mathematical reasoning ability. They must understand all Vibrant Credit Union products and services. It is essential that this individual understand and abide by the strict confidentiality policies that are necessary in any financial institution.
With employment, Vibrant Credit Union offers competitive salaries, a team-oriented environment and a generous benefits package. While certain benefits will vary based on length of service and full/part-time status, most employees can look forward to:
• Friendly team-oriented job environment
• Medical, Dental and Vision coverage
• Group Life and Disability Insurance
• 401(k) Savings Plan
• Holidays and Paid Time Off
• Fitness Membership.
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