Project Manager-ConstructionSedona Staffing Services, Dubuque, IA
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Sedona Staffing Services is a, global staffing, recruiting, and executive search firm. We locate qualified professionals, who excel in their careers, and provide customized staffing solutions for our client companies. Nationally, we're part of , a global recruiting network, whose reach allows Sedona to recruit skilled candidates for highly technical, medical, executive, or hard-to-fill positions.
In summary, Sedona specializes in finding the right fit for both job seekers and businesses.
Our customized staffing solutions help businesses reduce costs and risk, increase efficiency, and provide flexibility.
Job seekers benefit from our free services and vast employer connections that aid in their job search and placement.
ROJECT MANAGER-ENTRY LEVEL
TRAVEL: MONDAY THRU FRIDAY TO JOB SITE
SUMMARY OF ROLE:
The purpose of this position is to provide support to current Project Managers, customer initiatives, escalated service calls, ongoing customer management, and manage lower-volume customers. This position allows the Project Managers to be more proactive and build and sustain their customer relationships, and handle larger pieces of business. This position works closely with Project Managers and Operations to facilitate work flow, and assists with execution of projects and new customer programs to ensure successful and timely implementation. Position involves direct customer relationship support of other’s customers, and direct customer management of assigned customers at job sites and in an office setting.
Act as first level escalation for the customer service team on unresolved customer issues, by communicating with customer contact, vendor liaison, and/or market manager
Manage, communicate and resolve issues such as installation delays, service problems, pricing or rate issues, etc., that may occur
Resolve disputes between customer locations and vendors by working with internal team members
Manage projects such as construction sites, in house projects - program changes to ensure deadlines are met
Evaluate project deliverables to ensure acceptance
Identify and communicate as necessary issues such as project delays, installation delays, service problems, pricing or rate issues, and other problems that customers need awareness of
Discuss project status, completion, success metrics, issues, customer and team satisfaction during internal meetings (scheduled and ad hoc)
Communicate the customer’s expectations to operations and customer service
Determine internal resource requirements of projects based upon project needs
Excellent interpersonal communications skills required with proven ability to develop and maintain positive internal and external work relationships.
Strong customer service orientation
Strong written and verbal communication skills
Strong problem solving skills
Timeliness and accuracy coupled with the demonstrated ability to prioritize and organize business requirements and workload
Proficient with Microsoft Word and Outlook
Intermediate Microsoft Excel experience required – not just data entry – calculations
Ability to multi-task and take direction from others
Ability to work independently and collaboratively
Demonstrated conflict resolution skills
Manage project timelines
Customer(s) satisfied with level of service and communication provided: Timely and thorough communication and response to customer issues
Expected to have basic knowledge of construction and maritime industries and trends
Expected to provide information to customers according to agreed upon timelines
Escalate concerns to customers and appropriate leads
Support customer service and operations teams with escalated issues (unresolved issues)
Tracking mechanisms are thorough and continuously updated: All tracking documents and other tools utilized are updated so information can be quickly and accurately rolled up to provide updates for management
High school diploma required; post secondary education is strongly preferred, and a Bachelors’ degree preferred.
PLEASE SUBMIT RESUME TO email@example.com
Sedona Staffing Services is an Equal Opportunity Employer
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|Years of Experience||5-10 Years|