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Quality Mentor

Area Residential Care, Dubuque, IA Dubuque, IA

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High school diploma/G.E.D. Minimum 1 year experience at Area Residential Care preferred, or minimum 1 year relevant experience. Requires a valid driver’s license and a driving record that meets agency authorized driver criteria, with the ability to obtain a valid chauffeur’s license with passenger endorsement. Must be able to communicate and direct staff in a positive manner which fosters teamwork.


Essential Job Functions:

  • 12th Grade level of reading, math, writing skills. Must be able to comprehend individual program plans, monthlies, quality reports, etc.
  • Ability to comprehend basic medical and life-skill programs
  • Ability to observe others working
  • Basic computer ability to type and review notes
  • Mathematically able to budget and balance a checkbook
  • Ability to drive an agency owned vehicle
  • Light to moderate physical work that requires occasional lifting of up to 50 pounds and regular lifting of 20 pounds also requires transferring of individuals; frequent walking and standing; and occasional stooping, bending, pushing, and pulling.
  • Must be able to physically prompt, escort, and physically restrain individuals served.
  • Able to pass medications after agency sponsored training



Primary Job Duties:

  • Mentors new staff persons through the first weeks of hire and probationary period.  Acts as a resource and guide. Provides daily oversight, feedback, and training on basic job tasks, e.g. individual plans, data collection, documentation, and agency philosophy.
  • Mentors all employees to ensure efficient and safe operations of the programs, including daily facility care; coordination of activities, activity supplies and transportation; oversight of supply and file cabinets, etc. 
  • Observes direct staff performing daily tasks in the main building, in the community, and in individual homes to determine quality provision of services.
  • Attends community outings with the individuals and staff in the day hab and life choices programs
  • Develops, coordinates, and implements program quality assurance audits.  Develops data gathering forms, coordinates collection of data, prepares quarterly quality assurance summaries, and makes recommendations for program changes based on information compiled.
  • Based on audit activities, determines training needs of individual staff persons.  Ensures provision of training and oversight on an individual or group basis as necessary.
  • Performs direct contact duties for a portion of each work week. Maintains certifications to perform direct contact duties
  • Provides services for consumers who may exhibit non-compliant and/or aggressive behaviors; this may include employing a variety of techniques including physical restraint. 
  • Constantly monitors that individuals practice personal rights.


Leadership and Team Building:

  • Provides front-line resolution of personnel issues in coordination with the supervisor, exercising sound judgment.
  • Oversees follow through of programmatic staff person assignments to ensure quality services.  These positions focus on skill building, community integration, and aging services activities, primarily with people with intellectual disabilities.
  • Manages stress in crisis situations while using effective problem solving techniques.


Health and Safety:

  • Constantly monitors health and safety conditions in each individual’s environment and trains him/her in healthy/safe practices.
  • Uses a variety of techniques to modify behavior within the home, including physical restraint if necessary.
  • Completes emergency drills and environmental safety inspections according to agency timelines.
  • Passes medications to individuals served, and assists and trains individuals served in administering their own medications, after completing agency sponsored training.


Verbal and Written Communication:

  • Ensures that individual service provision is implemented and documented accurately and according to established timelines (logs, contact notes, program data, incident reports, etc)
  • Utilize Quantum to manage individual programming.
  • Prepares assessments and other paperwork for team planning meetings and participates in those meetings as assigned.
  • Maintains positive relationships and effective communication with agency staff, members of the community, service providers, and individuals receiving services.



Working Relationships:

  • Reports directly the Day Hab/Life Choices Supervisor
  • Positions that report to the Quality Mentor: none
  • Interacts with employees at other service sites in the community, e.g. nursing, medical, transportation, and payee.


Hours/Days of Work and Working Conditions:

Hours are typically Monday through Friday from 9:00am to 3:00pm, with flexibility in daily schedule in order to meet individual consumer needs. 


Equipment Used to Perform the Job:

All  major household appliances such as stove, oven, microwave, dishwasher, washer/dryer, other small household appliances; miscellaneous cleaning equipment and supplies such as mops, brooms, and cleaning agents; miscellaneous office equipment such as pager, telephone, answering machine, and calculator; adaptive equipment for individuals served (wheelchairs, Hoyer Lift, communication devices, prosthetic equipment, etc.); agency and personal vehicles.

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Job Details

Req Num --
ID 423533
Dubuque, IA
Dubuque, IA
Positions 1
Part Time
Pay --
Clerical/Office Administration
Environmental/Quality Assurance/Safety
Health Care
Human and Social Services
First Shift

Preferred Candidates

Years of Experience 1-2 Years
Education High School/GED

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