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10Nov

Software Support Specialist

IWI Motor Parts, Dubuque, IA

Software Support Specialist

 

Summary:

 The Software Support Specialist is responsible for providing end user set-up, training, support and issue resolution on the company’s internal and ecommerce systems. Candidate will work closely with customers, employees and software vendors to ensure systems perform as expected.  Effective communication skills via phone, email, and face-to-face interaction needed.

 

Essential Duties and Responsibilities:

  • Will manage setup and support of customers using B2B systems.
  • Development of external and internal documentation, training material, processes and procedures.  Train internal and external users as required.
  • Assist with development and testing of new processes and functions to maximize efficiencies and provide feedback to management team.
  • Analyze and independently identify problems within the software, network and processes.  Provide resolution for customers and co-workers in a fast-paced environment.
  • Other duties as assigned.

 

Qualifications:  

  • Associates degree in related field.
  • General knowledge of PC’s, peripherals and networks.
  • Proficiency with Microsoft Office Suite and Microsoft 365.
  • Excellent interpersonal and communication skills, oral and written.
  • Self-motivation and multi-tasking abilities.
  • Ability to travel to customer and company locations. Overnight travel is not required.
  • Valid driver’s license and insurability are required.

 

Skills/Experience Required:

  • Effective listener, adept at comprehending issues and delivering solutions.
  • Prior and relevant experience working in this role, with demonstrable knowledge of best practices in support and training.
  • Ability to research and document both customer issues and requests.
  • Must be able to work independently.
  • Must be able to work under deadlines while maintaining confidentiality.
  • Flexible in approach and able to multi-task. 

 

Email resume to: apply@iwiautopart.com

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Job Details

Req Num --
ID 423816
Location
Dubuque, IA
Positions 1
Type
--
Status
--
Pay --
Categories
Information Technology/Telecommunications
Technical
Benefits

Preferred Candidates

Years of Experience --
Education --

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