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Customer Service Technician

Mercy Medical Center, Dubuque, IA

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Position hours: Mon-Fri 8:30am-5pm and scheduled on call

Provides home medical equipment delivery, set-up and installation to patients. Ensures equipment is appropriate and safe for home use by the client/caregiver and instructs on use of equipment following manufacturer’s guidelines, regulatory standards, and homecare policies/procedures. Assures that the proper documentation is obtained from the client and paperwork is completed in a timely and accurate mannerMust demonstrate the characteristics of excellence in customer service to positively promote homecare to all customers. 

Must have high school diploma or equivalent.  Minimum of 1-2 years of prior customer service experience required. Minimum of 1-2 years of delivery/driver experience required.  Must have a valid driver's license and proof of insurance must be submitted and will be maintained throughout employment. Must have a general working knowledge of computers. Candidate must be willing to learn and retain necessary regulations and policies for position. A positive and compassionate attitude is a must.  Within the first year of employment, must complete all assigned training and orientation and can demonstrate competency within each area. Previous experience and knowledge in Home Safety Fire and Electrical Hazards preferred.

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Job Details

Req Num 38306
ID 423822
Dubuque, IA
Positions 1
Full Time
Pay --
Customer Service
Health Care
First Shift
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience --
Education High School/GED

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