Customer Service TechnicianMercy Medical Center, Dubuque, IA
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Mercy Medical Center is a not for profit Catholic hospital serving the tri-state area of Iowa, Illinois and Wisconsin since 1879. Mercy – Dubuque has 263 beds while Mercy – Dyersville is a critical access hospital with 25 beds and a 40-bed nursing home.
Mercy offers a full range of acute care services, including invasive cardiology and open-heart surgery, Level II trauma center, Level II regional neonatal intensive care unit, general and orthopaedic surgery, psychiatric services and inpatient physical rehabilitation. Mercy also operates two hospital-based skilled nursing units, extensive outpatient rehabilitation services, home health care, retail pharmacy and a wide range of outpatient, community and business services. Mercy’s 1,300 full- and part-time employees and medical staff of 230 care for more than 56,000 inpatients and outpatients each year.
The hospital is accredited by The Joint Commission and achieved Magnet designation, the gold standard of patient care, in 2004 and was redesignated a Magnet hospital in 2009.
Mercy Medical Center is a member of Mercy Health Network in Iowa and is a Ministry Organization of Trinity Health based in Novi, Michigan.
Mercy is an organization that values and encourages diversity. To learn more about Mercy and its opportunities for employment, please see the postings listed on this site or visit our website at www.mercydubuque.com.
Position hours: Mon-Fri 8:30am-5pm and scheduled on call
Provides home medical equipment delivery, set-up and installation to patients. Ensures equipment is appropriate and safe for home use by the client/caregiver and instructs on use of equipment following manufacturer’s guidelines, regulatory standards, and homecare policies/procedures. Assures that the proper documentation is obtained from the client and paperwork is completed in a timely and accurate manner. Must demonstrate the characteristics of excellence in customer service to positively promote homecare to all customers.
Must have high school diploma or equivalent. Minimum of 1-2 years of prior customer service experience required. Minimum of 1-2 years of delivery/driver experience required. Must have a valid driver's license and proof of insurance must be submitted and will be maintained throughout employment. Must have a general working knowledge of computers. Candidate must be willing to learn and retain necessary regulations and policies for position. A positive and compassionate attitude is a must. Within the first year of employment, must complete all assigned training and orientation and can demonstrate competency within each area. Previous experience and knowledge in Home Safety Fire and Electrical Hazards preferred.
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Paid Sick Leave
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