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Customer Experience Manager

Smart Retract Inc., Dubuque, IA

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Company and Position Summary

We, at Smart Retract, are looking for a professional, high quality individual with the skills to manage, grow, and lead our dynamic customer service initiatives for both our online and wholesale business.  This position is about the customer experience; beginning with the first time they hear about us, to their first referral, second purchase, and beyond.

We offer great compensation and full benefits that even many large companies do not offer. Our working environment is one that focuses on team collaboration, yet knows the importance and value of balanced independence. This position will be challenging and fulfilling with a high potential for both personal and professional growth. This is not your typical company or customer service manager position – get ready to learn and grow and contribute to your and the team’s future success!

Smart Retract is a team of hard working, smart, and innovative people focused on growing our business and being an industry leader of creative and highly functional retractable consumer products. We design, develop, manufacture, sell, distribute, and support our entire line of products making for a unique and unmatched supply chain management and business model. Our products are 100% Made in USA and we ship all over the world, every day.  With continued business growth, we must upgrade our customer support organization and are now looking for a manager to help drive these efforts. With eyes on both our domestic and global markets, the initial focus of the position will be to learn our business and evaluate our customer support and experience resources and processes with the assistance of our CEO, then develop, deploy, and support the new plans.

If you’re onboard so far, send us an email to: career@SmartRetract.com with your resume and cover letter to let us know your interest and to learn more about joining our team!

Also, visit us at:
Retract-A-Gate.com to learn more about our product lines.
***All applications are kept confidential***

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Job Details

Req Num 1
ID 423876
Dubuque, IA
Positions 1
Full Time
Pay --
Clerical/Office Administration
Customer Service
First Shift
Health Insurance
Dental Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience 2-5 Years
Education --

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