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29Nov

Manager Customer Operations (Electric)

Alliant Energy, Dubuque, IA
  • Performs the planning, coordination and management of electric operations activities in an assigned geographic area including resources and material involved with new customer projects and system improvement projects, routine maintenance and emergency work. Identifies system reliability gaps and corrects. May manage meter reading and meter operations activities. Manages customer and community relationships. May manage agricultural, small business and residential, service, sales, and conservation activities.
  • Assist in delivering profit and loss results in an assigned geographic area.
  • May manage the service and repair work in an assigned geographic area.
  • Demonstrates leadership in the area of safety. This requires observing and enforcing safety rules and operating practices, encouraging safe work behaviors and promptly correcting conditions and unsafe work behaviors which may lead to accidents. With the assistance of the safety department, investigates accidents and safety incidents. Responsible for communicating safety investigation information to management. Responsible for administering and monitoring safety programs and performing safety assessments.
  • Responsible for the safe operation of assigned utility systems. Acts as the ultimate decision-maker during life-threatening emergency situations involving facilities, people and property.
  • Ensure that adequate resources, material, fleet, and employees, are available to construct and do work involved in system improvement projects, maintenance and emergency work. This may include standard services, subdivisions, large three-phase commercial and industrial park electric installations, electric distribution improvements, electric conversions, electric transmission system improvements, steam operations, and expansion into new territory.
  • Responsible for 24 hours a day, 7 days a week, electric emergency response in an assigned geographic area. This includes assessing risks and costs, determining labor resources, assisting in managing callout procedures and monitoring performance measures for employees involved with emergency response.
  • Responsible for employee safety, public safety, public property and communication plan both within the company and to the communities served.
  • Manage and or assist with the planning, coordinating, engineering, material procurement, project management, construction management and closing process of the company’s electric construction activities. This includes managing the design and installation of all types of electric distribution lines, transmission lines and high voltage customer driven work. Oversees all aspects of major maintenance on distribution and transmission lines. Cost effectively manages all phases of standard electric construction projects.
  • Responsible for scheduling work to ensure the most effective utilization of resources. Coordinates with supply chain departments to plan, forecast and schedule work that assists in managing logistics for material requirements.
  • Takes a leadership role in developing relationships and exchanging information with the communities served. Assists in developing community account plan and plays a key role with community relations as described in the plan. Represents the company on key leadership boards and committees.
  • Responsible for assigned media contacts. Responsible for being a contact to emergency government personnel.
  • Interacts with customers and ensures all customer interactions with others are handled promptly and efficiently including resolving customer concerns and complaints.
  • Understands, interprets, and manages contracts with contract service providers. Maintains excellent relationship with contractors and effectively utilizes contractor crews.
  • Projects a strong, positive leadership role within the company. Participates on policy making teams, committees, and cross-functional teams.
  • Possesses in-depth knowledge of company labor agreements to ensure proper negotiation and implementation of work rules. In-depth knowledge of business projects detail is essential to facilitate the union management relationship across the company. Within this area is the need to be able to maintain a solid working relationship with union leadership while making strategic recommendations to increase productivity, quality and customer service levels.
  • Understands and enforces rules set by regulatory bodies (i.e., DOT, OSHA, DNR).
  • Demonstrates cross functional knowledge and skill of all company processes and is capable of providing leadership role on both a short team and long term basis.
  • Responsible for managing local environmental issues. Acts as primary contact and interfaces with environmental staff on environmental issues directly related to the manager’s assigned geographic area. Ensures that no Notice of Violation’s are issued against the company in the assigned geographical area assigned.
  • Performs all management duties including, but not limited to, budgeting, hiring, performance reviews, coordinating and scheduling work, salary recommendations, discipline, ensure employees report to work fit for duty, leadership, grievance resolution, coaching & counseling, models Alliant Energy’s Core Values at all times.
  • All other duties as assigned.
*Job Qualifications :
  • Education or experience equivalent to a four year degree from an accredited college or university, with emphasis in business or engineering preferred.
  • A minimum of five years technical and/or professional experience in large electric construction, gas and electric operations, project management, or related work.
  • A minimum of three years supervisory experience or equivalent. (Equivalent supervisory experiences may include project management, providing work direction, leadership experience through temporary assignments, roles in the community or external organizations, or other demonstrated leadership experience.)
  • Demonstrated effective leadership skills.
  • Working knowledge of electric, gas or steam operating practices, construction standards, work methods, equipment, maintenance practices, regulatory compliance and materials preferred.
  • Demonstrated experience working with labor union management preferred.
  • Knowledge of safety rules and applicable electric codes and DOT regulations preferred.
  • Demonstrated ability to read and understand utility maps, plan and profiles, and drawings preferred.
  • Demonstrated financial skills such as budgeting and basic accounting.
  • Demonstrated effective interpersonal, verbal, and written communication skills.
  • Demonstrated understanding of information technology applications. Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management).
  • Ability to work in a diverse work environment.
  • Promotes and supports diversity initiatives and equal employment opportunity.
  • Primary residence must be within a reasonable distance of designated headquarters and within 40 minutes of an operating center in the zone(s) for which employee is responsible.
  • Must possess a valid driver’s license.


*Note: This job is covered by the Department of Transportation regulations on drug and alcohol testing (CFR 49, Parts 40 and 199), and is subject to drug testing according to said regulations.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To apply for this challenging opportunity, please complete our online application at www.alliantenergy.com/careers

We are committed to providing an inclusive work environment for all and are proud to be an equal opportunity employer M/F/Disability/Protected Veteran.

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Job Details

Req Num 3454BR
ID 424295
Location
Dubuque, IA
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Management/Executive
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience 5-10 Years
Education Bachelors

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