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IT Technician - Tier II

Crescent Electric Supply Co, East Dubuque, IL

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Position Overview:  

The IT Technician - Tier II position is responsible for the day-to-day support of the end user community.


Primary Duties: 

  • Ensure that computer hardware and software are functioning properly and are available for the intended uses in accordance with company policy and procedure.
  • Log and track calls using problem management software, maintain history records, and related problem documentation.
  • Handle problem recognition, research, isolation, resolution and follow-up for user problems coming from the Tier I Technicians or end user requests, referring more complex problems to the Tier III Technicians.
  • Aid the Server Administrators and Network Administrators in the day-to-day support of the technical infrastructure and notify appropriate IT personnel of any infrastructure outages or problems not immediately resolved.


  • Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
  • Ability to diagnose and resolve hardware, software and network related problems.
  • Problem solving and analytical skills.
  • Thorough knowledge of computer software packages, including word processing, spreadsheet, database, and Windows applications.
  • Familiarity with various hardware and software products.
  • Strong interpersonal skills with the ability to work with individuals at all levels of the organization.

Competitive Benefit Package:  

We offer a competitive benefits package including 401(k) with match, medical, dental, life, and disability insurance.

CESCO is an Equal Opportunity Employer:  

Candidates are subject to reference checks, credit, criminal background and DMV checks, assessments, and a post-offer drug screen. EOE/M/F/Vets/Disability


Click on the following link: http://bit.ly/1ijPb32 to be directed to our Youtube playlist.  Learn more about Crescent Electric Supply Company and what our employees have to say about working for this great organization.

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Job Details

Req Num --
ID 424423
East Dubuque, IL
Positions 1
Full Time
Pay --
Information Technology/Telecommunications
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience 1-2 Years
Education Associates

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