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Technical Support Engineer

DDI, Inc, Dubuque, IA

This listing has expired

Local Manufacturer is seeking a Manufacturing and Technical Sales Executive

DDI, Inc., an off-shore manufacturer of a wide variety of component parts and sub-assemblies is looking for a dynamic Technical Support Engineer to join our expanding team in Dubuque, Iowa.   The successful candidate will be responsible for managing and driving the technical evaluation phase of the sales process, acting as the ongoing production liaison between the customer and the factory, and working in cunjunction with the sales team as the key manufacturing/technical advisor.

 Job Functions

  • Actively manage existing customers' technical and manufacturing needs.
  • Capture technical requirements and communicate those effectively to the overseas manufacturing team
  • Manage new product and new customer technical teams to insure confidence and establish a solid project brief
  • Identify opportunities for sales growth with existing customers by identifying additional products that could be made for each customer
  • Conduct and coordinate customer on site surveys and walk-throughs on a regular basis
  • Solicit technical requirements from customers and document all technical aspects for the quoting and production process
  • Troubleshoot quality issues and be able to successfully resolve them quickly
  • Call on customer’s senior management and develop close working relationships



  • 5-8 years production/sales/business development manufacturing/engineering experience
  • Experience in a manufacturing/production environment important – particularly metal fabrication
  • Goal oriented self-starter with good organization and time management skills
  • Six Sigma or Lean Manufacturing skills a plus
  • Familiarity/communication with China manufacturers also a plus


Education and /or Experience

  • 4-year Bachelor’s degree in engineering, manufacturing/production or business desired but not required
  • Strong initiative, innovation, organization and attention to detail are essential
  • Demonstrated ability to communicate effectively across various audiences
  • Proficient to advanced skills in Microsoft Office Suite



  • Competitive salary
  • Paid Vacation
  • Health Plan
  • IRA with match


DDI, Inc. is a Dubuque, Iowa and Kent, Washington based design, development and manufacturing company that provides its wide range of customers with comprehensive solutions to their product development, production and delivery goals. 

 Contact DDI Inc., 7425 Chavenelle Road, Dubuque, Iowa

Attn: Richard Walker, 563-690-1218, rwalker@ddicorp.com

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Job Details

Req Num 1029-02
ID 434584
Dubuque, IA
Positions 1
Full Time
Pay --
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience --
Education --

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