MedOne Healthcare Systems is a national, full-service transparent pharmacy benefit administrator headquartered in Dubuque, Iowa and licensed as a third-party administrator (TPA) by the State of Iowa.

We are an innovative and fast-paced company looking for employees interested in working for a business where they can make a difference. MedOne is committed to building solutions with the most current technologies available in the market place. We operate in a fast-growing industry that supports significant business growth and as a result, wonderful growth opportunities for our employees.

Company & Position Overview

MedOne Healthcare Systems is a national, full-service transparent pharmacy benefit administrator headquartered in Dubuque, Iowa and licensed as a third-party administrator (TPA) by the State of Iowa. We are an innovative and fast-paced company looking for employees interested in working for a business where they can make a difference. MedOne is committed to building solutions with the most current technologies available in the market place. We operate in a fast-growing industry that supports significant business growth and as a result, wonderful growth opportunities for our employees.

The ideal candidate will be a self-starter, who is detail-oriented and accurate in their day-to-day work. This candidate should be culture-focused, bringing enthusiasm to the office and offering up new ideas and programs. This candidate should also have experience with a variety of office software (email tools, spreadsheets and databases).

Essential Job Functions

• You will provide quality service through collaboration, respectful communication, maintenance of a professional environment, partnership with those we serve and anticipation of customer needs in accordance with customer agreements
• Assist with resolution of eligibility, accumulator, and claims extract file issues
• Create, analyze and present findings of prescription drug reports
• Identify and present to clients, opportunities to improve costs, services, and health/wellness
• Assist with new client implementations
• Collaborate with Operations, Sales Team, and IT to meet overall site goals and objective of improving customer service
• Continuously monitor progress in terms of the status of the project
• Represent MedOne at customer and industry related events
• Portrays the company in a positive image
• Required to abide by all rules, regulations and policies of the employer

Work Hours

• Full-time position, hourly employee
• Ability to travel up to 25%, including some overnights
• “On Call” hours are required (could be variable based on days, nights, and/or weekends)

Required Experience & Skills

• Bachelor’s degree in business, marketing or related area preferred or consideration of equivalent working experience in related field
• Strong working knowledge of Microsoft Office products, especially Word and Excel
• Excellent customer service skills
• Must be timely, dependable and must notify supervisor of schedule changes

Highly Preferred Experience & Skills

• Optional certification as a pharmacy technician
• Must possess a valid and current driver’s license
• Must possess personal vehicle sufficiently reliable to meet the requirements of the job and is appropriately insured
• Understanding concepts of pharmacy benefit management operations
• Background in pharmacy or other related healthcare field
• Ability to work as a team
• Understanding concepts of pharmacy benefit management operations

Continuing Education Requirements

• As needed for various certifications and licenses

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.