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Client Services Representative

Medone Healthcare Systems, Dubuque, IA

The ideal candidate will be a self-starter, who is detail-oriented and accurate in their day-to-day work. This candidate should be culture-focused, bringing enthusiasm to the office and offering up new ideas and programs. This candidate should also have experience with a variety of office software (email tools, spreadsheets and databases).

Essential Job Functions

  • Assist CSE and MedOne Sales Team with duties that are directly related to the general business operations
  • Manage day-to-day needs of assigned clients with the goal of 100% client retention
  • Assist CSE with contract maintenance and performance
  • Assist with escalated member issues
  • Assist CSE with resolution of eligibility, accumulator, and claims extract file issues
  • Create, analyze and present findings of prescription drug reports
  • Identify and present to clients, opportunities to improve costs, services, and health/wellness under the direction of the CSE
  • Prepare for and facilitate a new client implementation meeting under the direction of the CSE
  • Assist the client with impact analysis to best determine the appropriate requirements to ensure a smooth and successful implementation with the assistance of the CSE
  • Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the client before initiating plan builds
  • Continuously monitor progress in terms of the status of the project
  • Facilitate post implementation review meetings with client under the direction of the CSE
  • Travel to client sites as needed
  • Willing to obtain pharmacy technician certification
  • Works well in a team environment
  • Portrays the company in a positive image
  • Required to abide by all rules, regulations and policies of the employer

 Work Hours

  • Full-time position, hourly employee
  • Must be able to travel on an as needed basis
  • “On Call” hours are required (could be variable based on days, nights, and/or weekends)

 Required Experience & Skills

  • Bachelor’s degree in business, marketing or related area preferred or consideration of equivalent working experience in related field
  • Strong working knowledge of Microsoft Office products, especially Word and Excel
  • Must obtain certification as a pharmacy technician within one year of being placed in position
  • Excellent customer service skills
  • Must be timely, dependable and must notify supervisor of schedule changes

 Highly Preferred Experience & Skills

  • Occasional travel required
  • Must possess a valid and current driver’s license
  • Must possess personal vehicle sufficiently reliable to meet the requirements of the job and is appropriately insured
  • Understanding concepts of pharmacy benefit management operations
  • Background in pharmacy or other related healthcare field
  • Ability to work as a team
  • Understanding concepts of pharmacy benefit management operations

Continuing Education Requirements

  • As needed for various certifications and licenses
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Job Details

Req Num --
ID 434995
Dubuque, IA
Positions 1
Full Time
Pay --
Clerical/Office Administration
Customer Service
Health Care
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Vacation

Preferred Candidates

Years of Experience --
Education Some College

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