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2Jan

Customer Service Representative

FARMTEK, Dyersville, IA

This listing has expired

Tasks & Responsibilities:

1.  Answer incoming phone calls, and determine the nature of the inquiry.

2.  Respond to the inquiry by either

            a.  relaying the information the customer wants, or

            b.  referring the customer to a more appropriate source of information.

3.  Acquire information from one or more of the following source           

            a.  Order Power System

            b.  ESAPCO catalogs and reference books

            c.  vendor catalogs and reference books

            d.  a knowledgeable person within the company or the vendor

            e.  an internet source

            f.  an example of the product

 4.  Contact customer to update status of order as needed.

 5.  Perform tasks as assigned.

Knowledge, Skills, & Abilities

Knowledge of company products and services

Knowledge of applications of company products and services

Knowledge of company policies and procedures relative to selling and servicing products

Ability to communicate effectively verbally and in writing

Ability to research problems and discover information

Ability to use complex computer systems

Skill in appeasing difficult or angry customers

Skill in using complex systems to discover information

Minimum Requirements

The ability to read and write at a 12th grade level, and a personality suited to sustained interaction with angry and emotional people.

Training Needs:

The person in this position needs continuous training in company policies and procedures, company computer systems, and tools and techniques used to facilitate customer service.

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Job Details

Req Num --
ID 445537
Location
Dyersville, IA
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Customer Service
Management/Executive
Retail Sales
Shifts
First Shift
Benefits
Health Insurance
Dental Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience 1-2 Years
Education High School/GED

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