Customer Support SpecialistKendall Hunt Publishing Company, Dubuque, IA
As a leader in customized education publishing solutions, Kendall Hunt has been privately owned and operated for almost 70 years. We currently employ approximately 180 people at our Dubuque, Iowa, headquarters, with an additional 70 people throughout the United States.
Our mission is to meet the specific needs of the marketplace in a unique and progressive manner, and we are committed to excellence and employee growth and development.
We offer career opportunities in sales and acquisitions, account management, project development, customer support, information technology, finance, accounting, clerical support and human resources. We provide a comprehensive benefit package and full-time and part-time flexible schedules, including internships.
Our Higher Education Division is a leader in custom publishing of high quality educational products, services and solutions to the higher education market, including digital solutions and eBooks as well as printed material.
Our PreK-12 Division is a leader in publishing solutions of innovative, hands-on inquiry based solutions for the PreK-12 market.
We also collaborate closely with our related educational technology solutions companies to develop and customize publications that integrate multi-media and technology to meet the learning needs and expectations of today’s students.
For more information, visit Kendall Hunt’s website https://www.kendallhunt.com
An Equal Opportunity Employer M/F/V/H
“Why can’t I get this to work?!?!” Most of the time the answer is pretty simple, we just need someone to help guide us through. We call the customer service number or jump on live chat and hope that someone on the other end helps resolve our issues. How would you like to be the person on the other end that helps make someone’s day a little easier? We are looking for problem solvers, critical thinkers and level headed employees to help guide our customers.
About the Job
As a team of highly motivated, customer-centric professionals, we’re looking for the right person to join our Customer Support team to assist internal and external customers and answer their questions about using our products and services on various applications. This individual will interact with customers by phone, e-mail and also using our on-line Chat function.
- Provide 1st level customer support via phone, on-line Chat and other social media tools
- Assist customers using products for the first time (i.e., purchasing on ecommerce, registering on websites, etc.)
- Troubleshoot problems customers may experience (i.e., password reset, wrong class registration, activation code not working, etc.)
- Research and resolve questions or issues related to order inquiries, proof of deliveries, invoice copies, credit card inquiries, KH website, etc.
- Update corporate CRM with information based on support issues handled
- Receive and enter customer orders
- Monitor back-order report and communicate options or delivery date changes to customers
- Issue and review credit memos
We’re especially interested in talking with you if you’re proficient using apps on computers, tablets and smartphones, as well as using social media tools such as Facebook, Twitter, Google+, etc. Prior customer support experience, professionalism, attention to detail and accuracy, ability to multi-task and strong verbal and written communication skills are essential. Degree preferred.
As a leader in customized education publishing solutions headquartered in Dubuque, Kendall Hunt has been privately owned and operated for over 65 years. With over 6,000 titles, we offer high quality educational products, services and solutions to the Higher Education and K-12 academic markets, including digital solutions and eBooks, as well as printed material. To learn more about us, visit our website at www.kendallhunt.com.
If you’re interested in learning more about this opportunity, send your resume and salary requirements.
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