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Business Initiatives Manager

Prudential Financial, Dubuque, IA

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The Business Initiatives Manager is responsible for representing the Client Relations and Business Development (CR&BD) organization on initiatives that enhance the client and intermediary experience, grow our business, ensure a smooth and highly productive service delivery and support a positive employee climate.  This role will be interfacing with systems developers and business partners, setting priorities, acceptance testing, end user training, and system rollout. In addition, leading efforts to develop new or revised processes procedures for the assigned business areas.  Skills critical to this role include project management, leadership and cross division/companywide business knowledge. 
  • Manage or participate in key initiatives and projects on behalf of the Client Relations Business Development (CRBD) Client Service Organization
  • Ensure all areas of organization readiness are being addressed before rolling out to internal associates, clients and intermediaries
  • Plans, organizes and monitors change integration, problem resolution and project work for CR&BD Client Facing Organization (Key Account, Client Service Manager, Relationship Managers, etc.)
  • Supports the Client Service Directors, Regional Vice Presidents and Office of Client Management on initiative management, initiative reporting and analysis on initiatives
  • Strong knowledge of Prudential Retirement Services product offering or related retirement industry products and services
  • Knowledge of Prudential Retirement record keeping and support peripheral system platforms (i.e., Omni, CFE, ECI, etc.)  In addition, experience with Customer Relationship Management platforms
  • 5+ years of Retirement Industry and/or Financial Services experience required
  • Ability to lead a cross-functional project team and provide guidance and leadership to help achieve team goals
  • Ability to direct and motivate teams of people to encourage high standards of performance without formal authority
  • Ability to represent CRBD, the various segments and markets
  • Ability to manage multiple projects and manage conflicting priorities
  • Negotiation skills that focus on best outcomes for external and internal customers
  • Strong leadership/interpersonal skills
  • Professional presence with a level of comfort interacting with associates at all levels of the organization, including senior management
  • Strong oral and written communication skills and ability to foster relationships with internal partners and keep lines of communication going for accurate representation
  • Bachelor's degree preferred



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Job Details

Req Num OFF0000C
ID 486757
Dubuque, IA
Positions 1
Full Time
Pay --

Preferred Candidates

Years of Experience 5-10 Years
Education --

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