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Technical Service Rep ($35k-$40k)

EXPRESS Employment Professionals, Dubuque, IA

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A local Dubuque company is looking for a Tech Service Rep to add to their growing team! 


This position provides technical and user support to dealers and end-users using the equipment. Also provides technical assistance to Customer Service Reps and other internal departments providing service to customers.

Essential Functions:

· Interact with customers to provide and process information in response to
inquiries, concerns, and requests about products.
· Gather customers’ information and determine the issue by evaluating and
analyzing the symptoms.
· Diagnose and resolve technical issues.
· Research required information using available resources.
· Communicate re-occurring issues to supervisor so that information is forwarded
to management level for review.
· Follow-up and make schedule callbacks to customers when necessary.
· Stay current with system information, changes, and updates
Additional Responsibilities:

This position requires Mechanical Ability –: especially small equipment repair

If you're qualified and interested in this position, please email your resume to Madelyn.Jantsch@expresspros.com at Express Employment Professionals today!  Never a fee to the job seeker!

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Job Details

Req Num --
ID 496970
Dubuque, IA
Positions 2
Full Time
Pay $30,000.00-$35,000.00
Clerical/Office Administration
Information Technology/Telecommunications
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Holidays

Preferred Candidates

Years of Experience --
Education --

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