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Customer Service Representative

Medical Associates, Dubuque, IA

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The Business Office on the west campus is hiring a  Customer Service Representative.  This position is responsible for communicating and working with patients to resolve billing questions regarding their accounts.  This position is full-time, Monday - Friday between the hours of 7:30am - 5:00pm. Strong customer service skills, ability to multi-task. strong attention to detail, and previous phone experience highly preferred. 

Essential Functions & Responsibilities:
Review, verify, and correct insurance records. Review account and correct demographics and A/R. Research claim activity; handle manual insurance claim requests; handle carve-outs; follow-up for payment.

Respond to phone, written, and e-mail inquiries to identify, research and resolve billing issues. Handling EOB's, submitting physician notes for protests and appeals, resubmitting corrected HCFA's, protesting denials and follow-up to ensure the claim reaches end of process.

Possess knowledge to communicate with clinical departments, Insurance staff, Insurance companies, and many other third parties to resolve patient billing questions.

Work assigned reports and audit accounts to ensure proper disbursal, refunds and adjustments.

Educate patients to interpret their Explanation of Benefits and monthly statements.

Complete all additional assigned projects and duties.

Knowledge, Skills and Abilities:
Education: Equivalent to a high school education.

Experience:  From three months to one year of similar or related experience.

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Job Details

Req Num --
ID 497438
Dubuque, IA
Positions 1
Full Time
Pay --
Customer Service
Health Care
Health Insurance
Dental Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience --
Education High School/GED

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