Customer Service RepresentativeMedical Associates, Dubuque, IA
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Our mission is to provide superior healthcare and an excellent patient experience.
Medical Associates Clinic is a well-established multispecialty group practice with over 170 providers and a staff of over 1,000 health care professionals and support personnel. The group was founded in 1924 and is Iowa’s oldest multispecialty group practice. Today, Medical Associates Clinic is the area’s leading health care provider and only multispecialty group practice. Medical Associates Clinic has been recognized since 1998 as a “better performing practice” by the Medical Group Management Association.
In 1982, Medical Associates developed the Tri-State’s first health maintenance organization, Medical Associates Health Plans, which offers comprehensive health benefits to over 400 employers and 45,000 members. Medical Associates Health Plans has maintained an “Excellent” rating, the highest level of accreditation possible by the National Committee for Quality Assurance, for 13 consecutive years.
Medical Associates Clinic offers several locations from which to seek medical care, including facilities at 1500 Associates Drive, 1000 Langworthy, and 1940 Elm Street in Dubuque, Iowa; as well as facilities in Bellevue, Cascade, Dyersville, Elkader, and Monona, Iowa; Cuba City, and Platteville, Wisconsin; and Elizabeth and Galena, Illinois.
The Business Office on the west campus is hiring a Customer Service Representative. This position is responsible for communicating and working with patients to resolve billing questions regarding their accounts. This position is full-time, Monday - Friday between the hours of 7:30am - 5:00pm. Strong customer service skills, ability to multi-task. strong attention to detail, and previous phone experience highly preferred.
Essential Functions & Responsibilities:
Review, verify, and correct insurance records. Review account and correct demographics and A/R. Research claim activity; handle manual insurance claim requests; handle carve-outs; follow-up for payment.
Respond to phone, written, and e-mail inquiries to identify, research and resolve billing issues. Handling EOB's, submitting physician notes for protests and appeals, resubmitting corrected HCFA's, protesting denials and follow-up to ensure the claim reaches end of process.
Possess knowledge to communicate with clinical departments, Insurance staff, Insurance companies, and many other third parties to resolve patient billing questions.
Work assigned reports and audit accounts to ensure proper disbursal, refunds and adjustments.
Educate patients to interpret their Explanation of Benefits and monthly statements.
Complete all additional assigned projects and duties.
Knowledge, Skills and Abilities:
Education: Equivalent to a high school education.
Experience: From three months to one year of similar or related experience.
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Paid Sick Leave
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