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Contact Center Representative

Dupaco Community Credit Union, Dubuque, IA

Our members turn to quick and efficient ways to answer their questions, without leaving their home or spending 30 minutes on hold for an impersonal automated response. They look to you, as a Contact Center Representative, to assist them with their needs- whether it is over the phone, by email or our online chat function. As a financial cooperative, we help members save money—with a savings account, lower loan rates, fewer service fees, low-cost insurance, the list goes on—we help grow the whole credit union. At Dupaco, we put people before profits and our 100,000 + members and counting can feel the difference! To keep up with our growing membership, we are calling out for friendly, self-motivated, individuals who think outside of the box and have a passion for helping people. 

You'll be:

  • Answering incoming calls, transferring members to the appropriate department / individual, and assisting members with a wide variety of questions
  • Utilizing your exceptional customer service skills the assist our members through various technology channels including: phone, chat, Interactive Teller Machine (ITM), and more
  • Collaborating with various departments to ensure our members are receiving the highest quality of care possible
  • Resolving unusual or sensitive member situations in an accurate and timely fashion

You'll need:

  • An uncanny ability to think on your feet and resolve issues that may arise
  • To communicate effectively through various mediums 
  • A positive attitude and desire to work in a team environment
  • Strong experience working with computers and Microsoft Office programs
  • Highschool Diploma or equivalent is required

Apply online today at www.dupaco.com/careers!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


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Job Details

Req Num CONTA01208
ID 497978
Dubuque, IA
Positions 1
Full Time
Pay --
Banking/Mortgage/Financial Services
Customer Service
First Shift
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience 1-2 Years
Education High School/GED

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