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Client Services Representative-FT

Medone Healthcare Systems, Dubuque, IA

Company & Position Overview

MedOne Healthcare Systems is a national, full-service transparent pharmacy benefit administrator headquartered in Dubuque, Iowa and licensed as a third-party administrator (TPA) by the State of Iowa. We are an innovative and fast-paced company looking for employees interested in working for a business where they can make a difference. MedOne is committed to building solutions with the most current technologies available in the market place. We operate in a fast-growing industry that supports significant business growth and as a result, wonderful growth opportunities for our employees.

Essential Job Functions

  • You will provide quality service through collaboration, respectful communication, maintenance of a professional environment, partnership with those we serve and anticipation of customer needs in accordance with customer agreements
  • Assist with resolution of eligibility, accumulator, and claims extract file issues
  • Create, analyze and present findings of prescription drug reports
  • Identify and present to clients, opportunities to improve costs, services, and health/wellness
  • Assist with new client implementations
  • Collaborate with Operations, Sales Team, and IT to meet overall site goals and objective of improving customer service
  • Continuously monitor progress in terms of the status of the project
  • Represent MedOne at customer and industry related events
  • Portrays the company in a positive image
  • Required to abide by all rules, regulations and policies of the employer 

Work Hours

  • Full-time position, hourly employee
  • Ability to travel up to 25%, including some overnights
  • “On Call” hours are required (could be variable based on days, nights, and/or weekends) 

Required Experience & Skills

  • Bachelor’s degree in business, marketing or related area preferred or consideration of equivalent working experience in related field
  • Strong working knowledge of Microsoft Office products, especially Word and Excel
  • Excellent customer service skills
  • Must be timely, dependable and must notify supervisor of schedule changes 

Highly Preferred Experience & Skills

  • Optional certification as a pharmacy technician
  • Must possess a valid and current driver’s license
  • Must possess personal vehicle sufficiently reliable to meet the requirements of the job and is appropriately insured
  • Understanding concepts of pharmacy benefit management operations
  • Background in pharmacy or other related healthcare field
  • Ability to work as a team
  • Understanding concepts of pharmacy benefit management operations

Continuing Education Requirements

  • As needed for various certifications and licenses

 NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

Equal Opportunity Employer (EOE)

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Job Details

Req Num --
ID 498337
Dubuque, IA
Positions 2
Full Time
Pay --
Clerical/Office Administration
Customer Service
Health Care
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Vacation
Paid Holidays

Preferred Candidates

Years of Experience 1-2 Years
Education Associates

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