Customer Support SpecialistEXPRESS Employment Professionals, Dubuque, IA
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On a Mission to Put
a Million People to Work
Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative. Each Express office is locally owned and operated and backed by the expertise and support of an international headquarters. Simply put, Express is large enough to meet your needs and small enough to care.
If you're a job seeker, Express will assess your skills and work with you to find a job that fits your needs and abilities. Applicants never pay a fee at Express, and you'll have the opportunity to earn benefits such as medical insurance, holiday pay, vacation pay, referral bonuses and much more. Learn more.
For employers, Express Employment Professionals provides staffing and HR solutions to help meet your needs and production goals.
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Express Employment Professionals is looking for a Fleet Customer Service Representative in the Dubuque, IA area.
Monday, Wednesday, Friday - 8 AM - 5 PM
Tuesday, Thursday - 7 AM - 4 PM
Essential Job Functions & Responsibilities:
- Book and schedule committed and non-committed freight orders with Fleet customers
- Develop and maintain strong customer relationships
- Accept and enter freight orders into TMS (Transportation Management System)
- Update Customers TMS as needed
- Follow and enhance customer Standard Operating Procedures (SOP).
- Follow up with detention, lumpers, and load information
- Professionally respond to Customer email and telephone inquires
- Identify, prioritize, and resolve issues and escalate if necessary
- Streamline Communication between driver managers, planning and customer
- Increase the effectiveness and efficiency of Support Services through improvements to each job function
- Drive initiatives of the management team that contribute to long-term operational excellence
- Ability to identify and resolve conflict effectively through trouble shooting and problem-solving skills
- Maintain and Enhance a “one for all and all for one” culture within departments
- Customer Service orientation
- Capacity to work in a fast-paced environment with dynamic demands
- Problem Solving aptitude
- Computer Proficiency with timely and accurate order entry
- Effective verbal and written communication
- Professional phone etiquette
- Exceptional attention to detail
- Ability to follow implemented processes
- Participate in rotating on-call weekend duty (approx. once/every 2 months)
If you are interested in this position, please email your resume to Madi at Express Employment Professionals: Madelyn.Jantsch@expresspros.com.
Never a fee to the job seeker!
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