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RPS Client Services Manager

Heartland Financial USA, Inc., Dubuque, IA

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              At Heartland Financial USA, INC., we’re your career destination!

Heartland Financial USA, Inc. (Heartland) is seeking a Retirement Plan Services Client Services Manager to join our expanding team in Dubuque, IA. The RPS Client Services Manager will serve as the primary contact to manage the strategic aspects for assigned client relationships and increase the value of the partnership. They provide consultative and technical solutions in retirement regulatory compliance, trust fiduciary, investments, annual plan review and annual plan participant education. This role is responsible for developing the RPS Relationship Managers and overseeing all aspects of client servicing.


  1. Bachelor’s Degree or equivalent work experience; 5-7 years of experience in the RPS Industry
  2. Primary point of contact for a designated book of Retirement Plan Clients and responsible for their overall satisfaction and retention
  3. Directly Supervises the RPS Relationship Managers
  4. Knowledge of plan design, compliance and testing, ERISA, Investments and industry standards.

 At Heartland Financial USA, Inc., we are one of the top 100 bank holding companies nationwide, Heartland delivers high-quality financial products and service to clients in the Midwestern, Southwestern and Western United States.  This means great resources and career opportunities for our staff!  We can provide you the training and support to develop a great career at Heartland Financial USA, Inc.  If you long to join a successful team while expanding your professional skills and experience, then explore a career with us today!

We're committed to being an Employer of Choice providing a positive, professional work culture that takes care of the welfare of our team members. We believe in: 

  • Talent Development - We provide resources to support internal career growth
  • Recognition and Reward - We provide competitive compensation and rewards programs
  • Corporate Citizenship - We're committed to making a difference in our communities 
  • Balance - We believe in balance between work, leisure, and wellness
  • Empowerment - We help people grow professionally through empowerment to make decisions ad take responsiblity for them

We offer competitive compensation and benefits, including: 

  • Paid time off, community volunteering, parental leave, and Holidays
  • Tuition Benefit Plan 
  • 401k Retirement plan with company match & Discretionary Profit Sharing plan 
  • Subsidized Medical and Dental insurance
  • Free life and Disability insurance coverage
  • Flexible Spending Accounts
  • Voluntary Vision, Critical Illness, Hospital Indemnity, and Accident Plans
  • Employee Assistance program for staff and family members

Submit your resume online at www.htlf.com/#/careers

EOE/AA Employer


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Job Details

Req Num 18-0212
ID 498765
Dubuque, IA
Positions 1
Full Time
Pay --
Banking/Mortgage/Financial Services
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience 5-10 Years
Education Bachelors

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