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21Mar

Sales Expeditor

Flexsteel Industries Inc, Dubuque, IA

POSITION OVERVIEW:

Answers ACD and regular phone calls to expedite dealer inquiries.

Implements sales policies and procedures by providing good customer service through direct dealer contact. 

Serves as key account representative for Gallery and major accounts as assigned by Sales Supervisor. 

DUTIES AND RESPONSIBILITIES: 

Recognizes and values customers and fellow associates by:

  1. working to meet clearly stated internal customer requirements
  2. looking for opportunities to improve work processes 

Regular daily attendance is required. Eight hours per day, or as directed by supervisor, is required. 

Conforms to the dress code, the workspace, and the building guidelines, as well as all other company policies. 

Performs data entry functions necessary to handle order changes, evaluates pricing questions, enters orders and retrieves information. 

Works with outside sales representatives to improve customer service for all residential accounts to resolve issues.

Handles special projects assigned by Inside Sales Supervisor and Sales Manager. 

Serves as key account for gallery accounts and major accounts as assigned by Inside Sales Supervisor. 

Communicates dealer inquiries to domestic outside factories. 

Issues credit memos, pickups and returns to resolve pricing discrepancies and production errors. 

Works with shipping departments in domestic plants to expedite customer order to meet delivery requirements. 

Works with production associates in domestic plants to expedite customer issues. 

Communicates repair/customer inquiries to service department. 

Performs other duties as assigned. 

EDUCATION & EXPERIENCE DESIRED

High school diploma or equivalent. 

Excellent telephone skills and computer skills. 

Excellent attention to detail. 

Excellent verbal and written communication skills and organizational abilities. 

Flexsteel Industries, Inc. offers a competitive salary, along with an excellent full-time benefits package, paid holidays, a friendly, supportive work environment, Flexsteel furniture discounts, and professional growth opportunities. EOE M/F/H/V 

Application Instructions:

Please apply online at http://www.flexsteel.com/about-us/careers

Apply for this Job!
Apply by Email:careers@flexsteel.com
Alternate Web Site:Click to visit

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Job Details

Req Num --
ID 498981
Location
Dubuque, IA
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Customer Service
Manufacturing
Sales/Service
Shifts
First Shift
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience --
Education High School/GED

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