Flexsteel Industries, Inc. is a seating specialist with more than 116 years of experience creating fine upholstered furniture for residential, commercial and vehicle installations.
With corporate headquarters in Dubuque, Iowa, Flexsteel encompasses a nation-wide network of manufacturing facilities with operations in Dublin, Georgia; Harrison, Arkansas; Louisville, Kentucky; Riverside, California; and Starkville, Mississippi. More than 1750 associates are employed at Flexsteel facilities, with 350 associates employed in Dubuque.
Flexsteel is named for the unique flexible blue steel seat spring which offers durability and comfort, backed by one of the furniture industry's few lifetime limited warranties.
For more information, visit http://www.Flexsteel.com.
Answers ACD and regular phone calls to expedite dealer inquiries.
Implements sales policies and procedures by providing good customer service through direct dealer contact.
Serves as key account representative for Gallery and major accounts as assigned by Sales Supervisor.
DUTIES AND RESPONSIBILITIES:
Recognizes and values customers and fellow associates by:
- working to meet clearly stated internal customer requirements
- looking for opportunities to improve work processes
Regular daily attendance is required. Eight hours per day, or as directed by supervisor, is required.
Conforms to the dress code, the workspace, and the building guidelines, as well as all other company policies.
Performs data entry functions necessary to handle order changes, evaluates pricing questions, enters orders and retrieves information.
Works with outside sales representatives to improve customer service for all residential accounts to resolve issues.
Handles special projects assigned by Inside Sales Supervisor and Sales Manager.
Serves as key account for gallery accounts and major accounts as assigned by Inside Sales Supervisor.
Communicates dealer inquiries to domestic outside factories.
Issues credit memos, pickups and returns to resolve pricing discrepancies and production errors.
Works with shipping departments in domestic plants to expedite customer order to meet delivery requirements.
Works with production associates in domestic plants to expedite customer issues.
Communicates repair/customer inquiries to service department.
Performs other duties as assigned.
EDUCATION & EXPERIENCE DESIRED:
High school diploma or equivalent.
Excellent telephone skills and computer skills.
Excellent attention to detail.
Excellent verbal and written communication skills and organizational abilities.
Flexsteel Industries, Inc. offers a competitive salary, along with an excellent full-time benefits package, paid holidays, a friendly, supportive work environment, Flexsteel furniture discounts, and professional growth opportunities. EOE M/F/H/V
Please apply online at http://www.flexsteel.com/about-us/careers
Paid Sick Leave
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