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Customer Care Representative

Dubuque Regional Humane Society, Dubuque, IA

This listing has expired

  • Greet and provide timely, compassionate, and courteous service to customers, visitors, and volunteers as they enter Kinsey’s Campus
  • Answer phones, data entry into PetPoint, filing, copying, and faxing
  • Provide accurate information to customers and volunteers about the DRHS’ policies and procedures
  • Handle questions, concerns, and issues from the public in a professional manner
  • Assist customers and volunteers with animals for socialization
  • Maintain knowledge of animal inventory, shelter events, and special needs of the shelter
  • Perform adoptions and adoption holds
  • Handle adoption returns and issue gift certificates for exchange
  • Provide adoption counseling to ensure optimal fit and animal well-being
  • Receive payments for services by cash or credit card
  • Receive owner surrendered and stray animals and ensure timely transport of information from proper Veterinary Clinic to our shelter
  • Create lost and found reports
  • Properly clean temporary animal holding enclosures
  • Create cage cards for animals
  • Balance cash registers and count deposit cash at the end of the night
  • Work collaboratively with staff and volunteers to ensure a clean, pleasant, and organized work environment including all areas that customers can and cannot see
  • Safely transfer animals from one animal enclosure to another and ensure proper documentation
  • Receive and accurately record in-kind donations and store in proper locations
  • Ensure safety guidelines and Standard Operating Procedures are maintained
  • Wipe down counters and windows


Other Duties

  • Thoroughly clean animal enclosures and provide animals with new blankets, food, and water
  • Socialize with animals as you remove them from their enclosures for cleaning, to ensure the animal is adoptable and sociable
  • Complete laundry and dishes for each required area of Kinsey’s Campus
  • Walk dogs
  • Perform temperament evaluations on dogs to ensure animal is safe and adoptable
  • Restrain dogs for vaccinations and temperament evaluations
  • Maintain good care of cleaning equipment
  • Janitorial duties including sweeping, mopping, taking out garbage, snow removal, and salting sidewalks
  • Pick up feces and wipe up urine in animal enclosures between cleanings
  • Audit Gift Shop inventory as instructed to ensure no theft has occurred
  • Other duties as assigned

This listing has expired

Job Details

ID 499264
Dubuque, IA
Positions 1
Full Time
Pay --
Animal Care
Customer Service
First Shift
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience --
Education High School/GED

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