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Driver Managers/Customer Service Representatives ($14-$15/hour)

EXPRESS Employment Professionals, Dubuque, IA

This listing has expired

A growing Dubuque Company is looking for experienced Driver Managers/Customer Service Representatives. ($14-$15/hour)

Excellent communication skills and the ability to multi task are a must.

Responsibilities include:

Extended Coverage oversees operations of drivers who are dispatched. Keeping operations running smoothly. Communicating with customers, operations, and drivers about any issues encountered during each shift. Extended Coverage also communicates driver issues or requests directly to the planner, dispatcher, or customer service and generates night and weekend reports.

Duties & Responsibilities

  • Monitoring drivers and service
  • Reporting both DOT and non-DOT accidents according to proper procedures.
  • Recording any issues encountered, especially those pertaining to cargo, OS&D, and injuries, then communicating them to operations, customers, and drivers.
  • Generating current and accurate night and weekend reports according to the standard order process.
  • Working closely with safety, maintenance, and operations to ensure operators comply with the policies and procedures of each department.
  • Promptly answering phone calls, e-mails, voicemails, and other questions from co-workers, customers, and drivers.
  • Maintaining positive customer, driver, and carrier relations.
  • Other duties as assigned.

Minimum Requirements

  • High school diploma or equivalent required.
  • Can communicate via e-mail, telephone, and in person 


If you are qualified and interested, please send your resume to Madelyn.Jantsch@expresspros.com.

Never a fee to the job seeker! 

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Job Details

Req Num --
ID 511342
Dubuque, IA
Positions 5
Full Time
Pay $14.00-$17.00
Clerical/Office Administration
Customer Service
Human Resources
First Shift
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Holidays

Preferred Candidates

Years of Experience --
Education --

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