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11May

Patient Services Representative (third-shift)

Medical Associates, Dubuque, IA

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Medical Associates Health Plans is hiring a third-shift Patient Services Representative to answer phones, emails, and perform office tasks in our Patient Services Department, a 24-hour patient assistance line.   During your shift, you will work closely with a small team to triage phone calls, set up and cancel appointments, reporting, update doctor schedule, fax documents.

Hours: Part-time (3rd shift) Mon, Tue, Wed 12:00am-8:00am first week then Thur, Fri 12:00am-8:00am second week totaling 40 hours per pay period.


Essential Functions & Responsibilities:

Perform clerical tasks within the Patient Services department to support Medical Associates Health Plan and Clinic staff. These may include but are not limited to answering, directing and triaging telephone calls, sending and receiving clinical information to/from providers, completing requested tasks, determining medical necessity for Durable Medical Equipment (DME) supplies requested for patients based on Medicare guidelines, and maintaining physician call schedules.

Perform clerical tasks within the Patient Services department to support Medical Associates Health Plan and Clinic staff. These may include but are not limited to answering, directing and triaging telephone calls, sending and receiving clinical information to/from providers and completing requested tasks, determining medical necessity for DME supplies requested for patients based on Medicare guidelines, and maintaining physician call schedules.

Contact providers/office staff as necessary to complete requested tasks including but not limited to: paging, hospital and outside provider consults, physician access requests, and need for additional documentation for DME requests.

Participate in the training of new staff. Maintain and up-to-date orientation manual as appropriate.

Assist in creating policies and procedures to ensure effectiveness and efficiency in the department.

Knowledge, Skills and Abilities:

Experience:  From three months to one year of similar or related experience.

Education:  Equivalent to a high school education.

 

 

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Job Details

Req Num 18-0071
ID 511541
Location
Dubuque, IA
Positions 1
Type
Employee
Status
Part Time
Pay --
Categories
Health Care
Shifts
Third Shift
Benefits
Dental Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience --
Education --

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