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Receptionist- Full Time, West Campus

Medical Associates, Dubuque, IA

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Medical Associates Reception department is hiring a full-time Receptionist at our West Campus to provide customer service to our patients-- working in a close team of receptionists, clinical staff, and providers.  Primary schedule will be Monday - Friday-- the clinic office hours are 8am - 5pm however flexibility is often required to be able to stay after clinic hours if needed.

Essential Functions & Responsibilities:

Demonstrate effective customer service skills by greeting customers in a polite, prompt, helpful manner, and provide any necessary instructions or directions.

Communicate clearly with customers via telephone and in person, and relay necessary messages to staff.

Perform a variety of clerical duties, which may include but not limited to: scheduling functions, insurance questions, accepting payments and balancing cash drawer.

Review, update or obtain customer information making necessary changes to ensure correct billing. Set up new insurance coverage as needed.

Assist customers with self-service systems as applicable, which may include but not limited to: online patient portals, electronic kiosks, etc.

Learn the detailed computer, phone, scheduling and registering systems used on a daily basis.  Medical Associates provides an in-depth training program for all new employees.

Complete all other assigned projects and duties.

Knowledge, Skills and Abilities:
Education: Equivalent to a high school education.

Experience:  From three months to one year of similar or related experience.

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Job Details

Req Num 18-0063
ID 511579
Dubuque, IA
Positions 1
Full Time
Pay --
Health Care
Health Insurance
Dental Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience --
Education --

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