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23May

Customer Support Specialist

RT&T Enterprises Inc., East Dubuque, IL

RT&T Enterprises, Inc. is searching for qualified candidates for the position of Fleet Customer Support Specialist in our East Dubuque, IL office.

The primary responsibility for this position will be to support our Customer Service and Dispatch Functions, Order Entry, and Appointment Scheduling and Rescheduling, while Maintaining and Building Customer Relationships 

The ideal candidate for this position will have these qualities;

  • Customer Service orientation
  • Capacity to work in a fast-paced environment with dynamic demands
  • Problem Solving aptitude
  • Computer Proficiency with timely and accurate order entry
  • Effective verbal and written communication
  • Professional phone etiquette
  • Exceptional attention to detail
  • Ability to follow implemented processes

Responsibilities

  • Book and schedule committed and non-committed freight orders with Fleet customers
  • Develop and maintain strong customer relationships
  • Accept and enter freight orders into TMS (Transportation Management System)
  • Update Customers TMS as needed
  • Follow and enhance customer Standard Operating Procedures (SOP).
  • Follow up with detention, lumpers, and load information
  • Participate in rotating on-call weekend duty (approx. once/every 2 months)

Organizational Effectiveness

  • Professionally respond to Customer email and telephone inquires
  • Identify, prioritize, and resolve issues and escalate if necessary
  • Streamline Communication between driver managers, planning and customer
  • Increase the effectiveness and efficiency of Support Services through improvements to each job function
  • Drive initiatives of the management team that contribute to long-term operational excellence
  • Ability to identify and resolve conflict effectively through trouble shooting and problem-solving skills
  • Maintain and Enhance a “one for all and all for one” culture within departments
Apply for this Job!
Apply by Email:jobs@rttenterprises.com
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Job Details

Req Num --
ID 511986
Location
East Dubuque, IL
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Customer Service
Transportation
Shifts
First Shift
Benefits
Health Insurance
Retirement Plan
Paid Vacation
Paid Holidays

Preferred Candidates

Years of Experience 1-2 Years
Education --

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