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24May

Fleet Coordinator

Sedona Staffing Services, East Dubuque, IL

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Fleet Customer Service

A local tri-state trucking and logistics company is growing and seeking a full time Fleet Customer Service representative. This is a to hire opportunity where the ideal candidate would transition onto the hiring company’s payroll.

Wage: $14 to $19 per hour depending on experience.  40 work week.

Hours: 

 M, W, F – 8:00 - 5:00

T, TH – 7:00 – 4:00

Customer Support Specialist

Essential Job Functions & Responsibilities:

  • Book and schedule committed and non-committed freight orders with Fleet customers
  • Develop and maintain strong customer relationships
  • Accept and enter freight orders into TMS (Transportation Management System)
  • Update Customers TMS as needed
  • Follow and enhance customer Standard Operating Procedures (SOP).
  • Follow up with detention, lumpers, and load information

Organizational Effectiveness

  • Professionally respond to Customer email and telephone inquires
  • Identify, prioritize, and resolve issues and escalate if necessary
  • Streamline Communication between driver managers, planning and customer
  • Increase the effectiveness and efficiency of Support Services through improvements to each job function
  • Drive initiatives of the management team that contribute to long-term operational excellence
  • Ability to identify and resolve conflict effectively through trouble shooting and problem-solving skills
  • Maintain and Enhance a “one for all and all for one” culture within departments

Qualification Requirements:

  • Customer Service orientation
  • Capacity to work in a fast-paced environment with dynamic demands
  • Problem Solving aptitude
  • Computer Proficiency with timely and accurate order entry
  • Effective verbal and written communication
  • Professional phone etiquette
  • Exceptional attention to detail
  • Ability to follow implemented processes
  • Participate in rotating on-call weekend duty (approx. once/every 2 months)

If you are interested in applying or learning more about this position, please email a copy of your professional resume to:

kelly@careerpros.com

 

Sedona Staffing Services is an equal opportunity employer.

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Job Details

Req Num kh
ID 512051
Location
East Dubuque, IL
Positions 1
Type
--
Status
--
Pay $14.00-$19.00
Categories
Clerical/Office Administration
Customer Service
Transportation
Benefits

Preferred Candidates

Years of Experience --
Education --

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