Receptionist- full-timeMedical Associates, Dubuque, IA Dubuque, IA
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Our mission is to provide superior healthcare and an excellent patient experience.
Medical Associates Clinic is a well-established multispecialty group practice with over 170 providers and a staff of over 1,000 health care professionals and support personnel. The group was founded in 1924 and is Iowa’s oldest multispecialty group practice. Today, Medical Associates Clinic is the area’s leading health care provider and only multispecialty group practice. Medical Associates Clinic has been recognized since 1998 as a “better performing practice” by the Medical Group Management Association.
In 1982, Medical Associates developed the Tri-State’s first health maintenance organization, Medical Associates Health Plans, which offers comprehensive health benefits to over 400 employers and 45,000 members. Medical Associates Health Plans has maintained an “Excellent” rating, the highest level of accreditation possible by the National Committee for Quality Assurance, for 13 consecutive years.
Medical Associates Clinic offers several locations from which to seek medical care, including facilities at 1500 Associates Drive, 1000 Langworthy, and 1940 Elm Street in Dubuque, Iowa; as well as facilities in Bellevue, Cascade, Dyersville, Elkader, and Monona, Iowa; Cuba City, and Platteville, Wisconsin; and Elizabeth and Galena, Illinois.
Medical Associates Reception department is hiring a full-time Receptionist. This employee will be trained for the Pediatrics desk at both East and West campus, as well as Dermatology and Central Registration at the West campus. Our receptionists provide outstanding customer service by assisting patients with registration, check-in, insurance processing, and appointment scheduling.
Schedule: 40 hours/week, Monday-Friday with weekly rotating shifts ranging from 7:30 - 4:30 and 8:00 - 5:00. Saturday rotation as needed from 7:30 am - 12:00pm. There will be opportunities to pick up additional weeknight hours from 4:30 - 8pm as needed.
Ideal candidate is responsible, reliable, and a great team player. This individual can multi-task, work at a fast pace with computers and phones while always having positive patient interactions. Must be flexible, adaptable, and enjoy working between the two campuses and multiple departments.
Essential Functions & Responsibilities:
Demonstrate effective customer service skills by greeting customers in a polite, prompt, helpful manner, and provide any necessary instructions or directions.
Communicate clearly with customers via telephone and in person, and relay necessary messages to staff.
Perform a variety of clerical duties, which may include but not limited to: scheduling functions, insurance questions, accepting payments and balancing cash drawer.
Review, update or obtain customer information making necessary changes to ensure correct billing. Set up new insurance coverage as needed.
Assist customers with self-service systems as applicable, which may include but not limited to: online patient portals, electronic kiosks, etc.
Complete all other assigned projects and duties.
Knowledge, Skills and Abilities:
Education: Equivalent to a high school education.
Experience: From three months to one year of similar or related experience.
Reaching - Extending hand(s) and arm(s) in any direction.
Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles.
Fingering - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
Grasping - Applying pressure to an object with the fingers and palm.
Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.
Hearing - Perceiving the nature of sound with or without correction. Ability to receive detailed information through oral communication and to make fine discriminations in sound, such as when making fine adjustments on machined parts.
Vision - 20 / 40 or better in the best eye with or without correction.
Repetitive Motions - Substantial movements (motions) of the wrists, hands and/or fingers.
Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
None - The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
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Paid Sick Leave
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