Customer Service Representative - Home Medical Equipment - PT DaysMercy Medical Center, Dubuque, IA
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Mercy Medical Center is a not for profit Catholic hospital serving the tri-state area of Iowa, Illinois and Wisconsin since 1879. Mercy – Dubuque has 263 beds while Mercy – Dyersville is a critical access hospital with 25 beds and a 40-bed nursing home.
Mercy offers a full range of acute care services, including invasive cardiology and open-heart surgery, Level II trauma center, Level II regional neonatal intensive care unit, general and orthopaedic surgery, psychiatric services and inpatient physical rehabilitation. Mercy also operates two hospital-based skilled nursing units, extensive outpatient rehabilitation services, home health care, retail pharmacy and a wide range of outpatient, community and business services. Mercy’s 1,300 full- and part-time employees and medical staff of 230 care for more than 56,000 inpatients and outpatients each year.
The hospital is accredited by The Joint Commission and achieved Magnet designation, the gold standard of patient care, in 2004 and was redesignated a Magnet hospital in 2009.
Mercy Medical Center is a member of Mercy Health Network in Iowa and is a Ministry Organization of Trinity Health based in Novi, Michigan.
Mercy is an organization that values and encourages diversity. To learn more about Mercy and its opportunities for employment, please see the postings listed on this site or visit our website at www.mercydubuque.com.
Position Hours: M-F 9am-1pm
Assists all customers in a friendly and courteous manner. Receives requests and completes the necessary paperwork for equipment services from referral sources. Coordinates home equipment service request with delivery personnel for prompt delivery. Maintains current knowledge on Medicare, Medicaid and third party payer sources for equipment coverage. Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services. Maintains accurate records for CMN forms. Prepares paperwork to be given to the billing department for insurance purposes. Completes designated daily and/or weekly reports as assigned. Assists customers with sales in the on-site home medical equipment store.
The successful candidate will have strong computer skills, excellent telephone and customer service skills and must be able to function in a fast-paced environment while managing multiple priorities. Must possess a high School diploma or general education degree (GED). Knowledge of medical terminology preferred.
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Paid Sick Leave
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