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Member Solutions Supervisor

Dupaco Community Credit Union, Asbury, IA

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You’re experienced in the world of collecting, but you know it’s more about caring, helping, providing kindness and hope to those in need. Our Member Solutions Team are not collectors, they are resources for our members. If your dream job is a hands-on leadership position that is challenging and rewarding, then look no further than the Member Solutions Supervisor opportunity at Dupaco!

You’ll be:

  • Supervising Member Solutions staff and providing regular coaching to enable them to successfully carry out the goals and objectives of the department
  • Maintaining and reviewing status of assigned delinquent mortgage loans and initiating appropriate collection action
  • Delegating delinquent accounts to appropriate staff members
  • Preparing correspondence on delinquent accounts; phone contact with members and cosigners
  • Skip-tracing accounts according to established credit union policies and procedures
  • Supervising staff regarding repossessions and foreclosures as authorized
  • Reviewing charge off file periodically for possible recoveries and recommending loans to be charged-off to Delinquent Loan committee
  • Assisting other credit union departments with collection efforts
  • Conferring with internal auditors to facilitate the prevention of collusion (secretive actions)
  • Reviewing Loan refinance requests by Member Solutions staff
  • Recognizing member needs and educate them on appropriate credit union services
  • Understanding technology available to the members and demonstrating its use
  • Maintaining the delinquency and charge off goals, established by the Board of Directors
  • Reviewing delinquent loans over 60 days and initiating collection action as needed
  • Keeping appropriate personal informed of problem accounts and collection issues
  • Understanding and complying with credit union policies and procedures and related laws and regulations
  • Managing outside vendor performance, including attorneys, brokers and repossession agencies
  • Performing other duties as assigned

You’ll need:

  • A Bachelor’s Degree in a related field or equivalent experience is required
  • Experience and knowledge in Collection Law, Bankruptcy Law, Fair Debt Collection Act and conciliation court procedures
  • Leadership / supervisory experience
  • Ability to demonstrate good decision making techniques
  • Excellent interpersonal and communication skills
  • Strong organizational and computer skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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Job Details

Req Num MEMBE01261
ID 523523
Asbury, IA
Positions 1
Full Time
Pay --
Banking/Mortgage/Financial Services
Customer Service
First Shift
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience --
Education Bachelors

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