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Support Center Analyst I

Heartland Financial USA, Inc., Dubuque, IA

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Heartland Financial USA, Inc. (Heartland) is seeking a Support Center Analyst I to join our growing team in Dubuque, IA.  The Support Center Analyst I investigates and resolves software and hardware problems of computer users. This position will answer, evaluate, and prioritize incoming requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. The Support Center Analyst will consult with appropriate staff on any issues affecting multiple users or locations. This position will complete annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keep up to date on knowledge of BSA as it relates to the job function.



  1. Associates Degree in Information Technology or related field; or equivalent experience
  2. 0-3 years in Information Technology related experience
  3. Familiarity with the IS Business Recovery Plan and the Information Security Program
  4. A+, Network+, Server+ or higher recommended


At Heartland Financial USA, Inc., we are one of the top 100 bank holding companies nationwide, Heartland delivers high-quality financial products and service to clients in the Midwestern, Southwestern and Western United States.  This means great resources and career opportunities for our staff!  We can provide you the training and support to develop a great career at Heartland Financial USA, Inc.  If you long to join a successful team while expanding your professional skills and experience, then explore a career with us today!


We're committed to being an Employer of Choice providing a positive, professional work culture that takes care of the welfare of our team members. We believe in:



  • Talent Development - We provide resources to support internal career growth
  • Recognition and Reward - We provide competitive compentsation and rewards programs
  • Corporate Citizenship - We're committed to making a difference in our communitie
  • Balance – We believe in balance between work, leisure, and wellness
  • Empowerment – We help people grow professionally through empowerment to make decisions and take responsibility for them


We offer competitive compensation and benefits, including:

  • Paid time off, community volunteering, parental leave, and Holidays.
  • Tuition Benefit plan
  • 401k Retirement plan with company match & Discretionary Profit Sharing plan
  • Subsidized Medical and Dental insurance
  • Free Life and Disability insurance coverage
  • Flexible Spending Accounts
  • Voluntary Vision, Critical Illness, Hospital Indemnity, and Accident plans
  • Employee Assistance program for staff and family members



Submit your resume online at www.htlf.com/#/careers

EOE/AA Employer


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Job Details

Req Num --
ID 523586
Dubuque, IA
Positions 1
Full Time
Pay --
Banking/Mortgage/Financial Services
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience 1-2 Years
Education Associates

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