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16Jul

IT Tech Support I

FARMTEK, Dyersville, IA

This listing has expired

Essential Duties and Responsibilities

  • Monitor, review and respond to Level I Technical Support
  • Update and maintain computer systems
  • Support policies and procedures related to network hardware and software
  • Computer imaging and decommissioning
  • Accurately track computer security cameras
  • Troubleshooting VoIP phone system
  • Printer maintenance and trouble shooting
  • Working with vendor software support
  • Network cabling installation and termination
  • New Hire IT Orientation and training
  • Escalate higher level IT tickets to appropriate personnel
  • Individual projects and research assigned by management
  • After hour support coverage

 Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Exceptional keyboarding and phone skills
  • Above average computer literacy
  • Demonstrate willingness, desire and ability to learn new skills
  • Strong written and verbal communication skills
  • Ability to interact will with different departments and a wide variety of personality types
  • Professional and competent approach to work environment
  • Well-developed organizational and multitasking skills
  • Ability to quickly adapt to change
  • Ability to manage time effectively and work independently

 Education and/or Experience                                                   

  • Associate’s degree from a college or university or two years related experience and/or training; or equivalent combination of education and experience
  • Familiarity with IT ticketing system or Help Desk

 Language Skills                                                

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Effectively communicate with employees and exhibit good customer services skills.

 Computer Skills  

Ability to use Microsoft Office applications including Word, Excel, and Outlook and Power Point and be proficient in these applications. General knowledge of computer troubleshooting and hardware installation.                                                                              

Other Qualifications         

Must be safety conscious and follow all safety guidelines.   

 Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 While performing the duties of this job, the employee may be required to stand, walk, and sit. They may also be required to do light lifting, carrying, pushing, pulling, kneeling, squatting, and climbing ladders.

 Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 The noise level in the work environment is usually low and mostly working in an office environment but may need to work in the warehouse, manufacturing areas as needed to perform job responsibilities.

 

 

 

 

 

 

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Job Details

Req Num --
ID 524105
Location
Dyersville, IA
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Information Technology/Telecommunications
Shifts
First Shift
Benefits
Health Insurance
Dental Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience 1-2 Years
Education High School/GED

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