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3Aug

Customer Service Assistant

Flexsteel Industries Inc, Dubuque, IA

DUTIES AND RESPONSIBILITIES:

  • Regular daily attendance is required.  Eight hours per day, or as directed by supervisor, is required.
  • Conforms to the dress code, the workspace, and the building guidelines, as well as all other company policies.
  • Inspects any incoming or outgoing furniture for accuracy as to the repair order or complaint registered by the consumer and/or dealer through e-mail pictures.
  • Works closely with the Customer Service Supervisor to insure repair procedures are followed.
  • Performs data entry functions necessary to handle order changes, enters orders and retrieves order information.    Assists in entering miscellaneous blue orders and regular orders; faxes to dealers.
  • Responds to dealer calls as needed to write or cancel dealer orders, advises on shipping information and general status on dealer orders.
  • Works with mills on recover charge-backs.
  • Acts as backup to Customer Service Supervisor.
  • Communicates via e-mail on customer service issues.
  • Compiles monthly Repair & Allowance Report for Corporate Quality Department. 
  • Answers consumer complaint calls.  Opens and replies to all customer service mail on a daily basis.
  • Issues credit memos for chargebacks on local repairs.
  • Performs other duties as assigned.

EDUCATION & EXPERIENCE DESIRED:

  • Customer Service experience preferred.
  • Excellent phone skills.
  • Excellent computer skills, including spreadsheets.
  • Ability to sit for long periods of time.

Flexsteel Industries, Inc. offers a competitive salary, along with an excellent full-time benefits package, paid holidays, a friendly, supportive work environment, Flexsteel furniture discounts, and professional growth opportunities. EOE M/F/H/V

Application Instructions:

Please apply online at http://www.flexsteel.com/about-us/careers

Apply for this Job!
Contact Information:Flexsteel Careers
Careers email
Phone: 563-585-8330
Email: careers@flexsteel.com
Alternate Web Site:Click to visit

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Job Details

Req Num --
ID 524949
Location
Dubuque, IA
Positions 2
Type
Employee
Status
Full Time
Pay --
Categories
Customer Service
Shifts
First Shift
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience --
Education --

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