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7Aug

Technical Support Planner

HODGE,

This listing has expired

As a Technical Support Planner, you will provide technical support to the customers of the Business Process Integration team, evaluate existing business processes, recommend and implement process improvements.

Essential Duties:  Essential job duties for this position include the following items. Other duties must be performed as assigned or required.
  • Ensure unit processes are aligned with division processes and objectives
  • Support business by resolving support tickets associated with complex sales orders & distribution, branch 3rd party and transfer issues
  • Manage identified projects by leading the team or having a large supporting role
  • Investigate, analyze and resolve business process issues to reach objectives:
    • Correct deficiencies
    • Reduce costs
    • Improve processes and performance
  • Participate in and facilitate regularly scheduled meetings with management & representatives from the factory to discuss current and future business process needs
  • Work toward continuous improvement
  • Stay current with changing technology (including reporting tools)
  • Uphold, support, and promote all company policies and procedures

Reporting to this position:  No direct reports

Qualifications:  To perform this job successfully, the Technical Support Planner must be able to perform each essential duty satisfactorily. The following requirements are representative of the minimum knowledge, skill and ability required.

Education/Experience:
Required:
  • Bachelor’s and/or equivalent work experience
  • Advanced computer proficiency (Microsoft Office Tools, SAP software, SharePoint Developer)
Preferred:
  • Bachelor’s degree in Supply Chain Management and/or continuing education
  • Previous Order Fulfillment experience
  • SD/FICO module experience/knowledge
  • COMAR experience/knowledge
  • Knowledge of Tableau, Microsoft Project and Decision Analysis tools
  • Root cause analysis experience

License/Certificate: None required       

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Job Details

Req Num 8a7883a964eeabe90164f756989d3a38
ID 535013
Location
Positions 0
Type
--
Status
--
Pay --
Categories
Agricultural
Clerical/Office Administration
Customer Service
Management/Executive
Production
Purchasing
Internship
Benefits

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Years of Experience --
Education --

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