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Guest Service Attendant/ Shuttle Driver

Grand Harbor Resort And Waterpark, Dubuque, IA Dubuque, IA

This listing has expired

This position will start at approximately 5 a.m. and work until 2 p.m. or as business levels may change.  There is the option for 2nd shift hours on Tuesday and Saturday, approximately 3 p.m. until 10 p.m., as business levels demand.

Basic Criteria:

  • Must have a valid drivers license and a good driving record
  • Must be pleasant and friendly and have good customer service skills
  • Must be able to perform the physical demands of the job (lifting 50+ lbs)

Must be available to work weekends and holidays as scheduled by manager.


  • Greet guests in a pleasant and friendly manner.
  • Assist guests entering and exiting the hotel by:
    • Opening doors
    • Managing the distribution of bell carts
    • Helping with luggage
    • Offering suggestions of things to do in the Dubuque area
    • Assisting with checking in and out guest reservations
    • Tending to the public areas of the 1st floor and 2nd floor lobby
    • Delivering of guest invoices/folios as well as other room calls that may be required such as extra amenities, guest supplies, and gift bags.
  • Keep knowledge of hotel and surrounding area current by utilizing daily memos, program flyers, event schedules and other material published by hotel and Dubuque Area.
  • Shuttle guests to their requested location.  Maintain accurate shuttle logs recording trips, mileage etc.
  • Maintain cleanliness and presentation of bell stand keeping it clean and clear of clutter.  Keep brochure stand well stocked.  Maintain lobby rugs.
  • As weather demands, keep front of building clear of ice and snow by shoveling and applying ice melt as needed.
  • Promote and practice safety standards at all times.
  • Maintain a clean and well groomed appearance at all times in accordance with departmental standards.
  • Regular and reliable attendance.

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Job Details

Req Num --
ID 536025
Dubuque, IA
Dubuque, IA
Positions 1
Part Time
Pay --
Customer Service
First Shift
Second Shift
Rotating Shift

Preferred Candidates

Years of Experience --
Education High School/GED

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