• Previous
  • Next
14Sep

Patient Services Representative- part-time

Medical Associates, Dubuque, IA

This listing has expired

Medical Associates Health Plans is hiring a part-time Patient Services Representative to answer phones, emails, and perform office tasks in our Patient Services Department, a 24-hour patient assistance line.   During your shift, you will work closely with a small team to triage phone calls, set up and cancel appointments, reporting, update doctor schedule, fax documents.

Hours: Part-time, averaging out to approximately 43 hours per pay period.

Schedule: Flexibility required, primary schedule is as follows:
Week 1: Sun 8A – 8P, Thurs 4P – 12, Fri 4P-12
Week 2: Mon – Wed 4P - 12
Week 3: Sat 8A – 8P
Week 4: Sun 8A – 8P,  Thurs 4P – 12, Fri 4P-12
Week 5: Mon – Wed 4P - 12
Week 6: Sat 8A – 8P


Essential Functions & Responsibilities:

Perform clerical tasks within the Patient Services department to support Medical Associates Health Plan and Clinic staff. These may include but are not limited to answering, directing and triaging telephone calls, sending and receiving clinical information to/from providers, completing requested tasks, determining medical necessity for Durable Medical Equipment (DME) supplies requested for patients based on Medicare guidelines, and maintaining physician call schedules.

Perform clerical tasks within the Patient Services department to support Medical Associates Health Plan and Clinic staff. These may include but are not limited to answering, directing and triaging telephone calls, sending and receiving clinical information to/from providers and completing requested tasks, determining medical necessity for DME supplies requested for patients based on Medicare guidelines, and maintaining physician call schedules.

Contact providers/office staff as necessary to complete requested tasks including but not limited to: paging, hospital and outside provider consults, physician access requests, and need for additional documentation for DME requests.

Participate in the training of new staff. Maintain and up-to-date orientation manual as appropriate.

Assist in creating policies and procedures to ensure effectiveness and efficiency in the department.

Knowledge, Skills and Abilities:

Experience:  From three months to one year of similar or related experience.

Education:  Equivalent to a high school education.

 

 

This listing has expired

Show housing near this job

Job Details

Req Num 18-0122
ID 536576
Location
Dubuque, IA
Positions 1
Type
Employee
Status
Part Time
Pay --
Categories
Clerical/Office Administration
Customer Service
Health Care
Sales/Service
Benefits

Preferred Candidates

Years of Experience --
Education --

accessdubuquejobs.com is a product of THMedia © 2015