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1Sep

Technical Support Specialist I

Cartegraph, Dubuque, IA

WHO WE ARE

Cartegraph is in the business of building high-performance government.

Cities and Counties. Public Works and Parks. Water, Wastewater, and More.

 

THE PROJECTS AND WORK YOU WILL DO

  • Receives telephone calls, emails or chats from users having problems using Cartegraph software or inquiring how to use the software.
  • Communicate with users to discover procedures followed and source of error or confusion. Answers questions, applying knowledge of computer software, hardware, and procedures. May refer complex cases to a team member or to a level 3 support group for assistance.
  • Delivers training sessions to clients via the Internet.
  • May interact with Technical Consulting and Product Development to explain software errors or to recommend changes to programs.
  • May attend internal training sessions on products and may provide assistance and/or input for Product Development of user manuals for these products.
  • May develop, write or revise user training materials and procedures.
  • May test software to uncover defects and to evaluate ease of use.
  • Attends team/departmental meetings as scheduled.
  • Performs any appropriate duties assigned by management.
  • Stays current with technology and works toward continuous quality improvement.
  • Complies with all company policies and procedures.

 

WHAT YOU BRING TO THE TABLE

Education / Experience

Four-year degree in applicable field OR two-year degree with at least 2 years of experience with computer software support, training and/or installation required.

Database Knowledge

Basic Understanding of database concepts, purpose and functionality including:

  • What is SQL
  • Backup database
  • Restore database

 

Communication

Demonstrated proficiency in verbal and written communication skills.

Ability to communicate technical information to clients.

Sense of urgency when working with customers and responds to clients in a timely manner.

 

Decision Making / Problem Solving

Ability to evaluate issues and accurately determine if additional resources are required for resolution.

Demonstrated ability to troubleshoot, yet openly seeks expert advice when appropriate

 

Customer Experience / Satisfaction

Ability to effectively listen to a customer and understand initial needs.

Ability to meet client expectations on support delivery.

 

We tried to narrow down to just 5 reasons to work here, but it was impossible.

  • Opportunities to apply your skills and experiences with an established industry leader
  • Collaborative work environment
  • Unlimited online training through Udemy
  • Co-workers with a passion for what they do
  • Casual and flexible work environment
  • Competitive pay and benefits
  • 15 days of PTO in just your first year (whoa)
  • Paid parental leave
  • One week sabbatical every five years
  • Paid holidays (plus a couple extra days)
  • 401k plan with generous employer match
  • Social events, coffee and snacks, foosball and more...

Cartegraph provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cartegraph complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Job Details

Req Num --
ID 536607
Location
Dubuque, IA
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Customer Service
Information Technology/Telecommunications
Technical
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Holidays

Preferred Candidates

Years of Experience 2-5 Years
Education Associates

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