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Customer Service Representative

Southwest Health, Platteville, WI

This listing has expired

Job Title

Customer Service Representative

Posting Date

September 20, 2018


  • High school diploma, GED, or equivalent
  • Minimum six months experience in office setting with experience answering multi-line phones preferred
  • Previous experience with health insurance, collection techniques, or patient registration preferred
  • Basic data entry skills as well as proficiency with Microsoft Word and Microsoft Outlook
  • Basic proficiency with Microsoft Excel with ability to create daily and monthly logs, summary reports, simple formulas and design of worksheets
  • Good understanding of medical terminology preferred

Work Hours

We are seeking a full-time (40 hours/week) Customer Service Representative to work days.

Job Summary

The primary responsibilities of the Customer Service Representative are to work Communication WQ's within Epic to answer any billing questions from patients. Assist face to face with patients whom arrive at Southwest Health with questions. Work closely with Insurance Billers to rectify any billing concerns that may arise from conversation from the patient. Be able to relay our payment options along with financial assistance to the patients when needed. The ability to set up patients under the Marketplace Insurance or Medicaid Insurance.

We believe that together we can change lives, and we anticipate your life will change in the process. If you aspire to help others find hope and live better, we invite you to submit your application. Visit www.southwesthealth.org to learn what others say about SH.


SH is truly an outstanding place to work. A full benefit package is available for employees working 20 hours/week or greater which includes: Health, Dental, Vision and Life insurance. Also available are long and short term disability, cell phone discount, flexible spending plan, paid time off, retirement plan with an employer contribution, fitness membership discount as well as use of exercise equipment at the facility.


Contact Info

Southwest Health
Attn: Human Resources
1400 East Side Rd
Platteville, WI 53818
Phone: (608) 342-0993
Email: hr@southwesthealth.org
Fax: (608) 342-5015

This listing has expired

Job Details

ID 536876
Platteville, WI
Positions 1
Full Time
Pay --
Health Care
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience --
Education High School/GED

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