Customer Service RepresentativeSouthwest Health, Platteville, WI
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Southwest Health is a non-profit health care system offering residents of southwest Wisconsin a broad span of medical services through its various facilities, including a hospital in Platteville, and Southwest Behavioral Services as well as Epione Pavilion in Cuba City.
We are a model healthcare organization, providing the highest quality care at the lowest possible cost while working to create healthier communities.
We are committed to quality health care. Proof of this committment is our accreditation by the Joint Commission on Accreditation of Health Care Organizations. We've been awarded full accreditation because we strive to provide the best care possible, and we've proven it by meeting the Joint Commissions's standards for high quality care. Our Long Term Care Facility has also successfully completed two consecutive years of deficiency free surveys by the Department of Health and Family Services - Bureau of Quality Assurance.
Our hospital features birthing suites, 24-hour a day emergency services, complete diagnostic services, an out-patient specialty clinic, community health programs, comprehensive rehabilitation services (physical, occupational, speech therapies), and respiratory therapy services to name just a few.
Customer Service Representative
September 20, 2018
- High school diploma, GED, or equivalent
- Minimum six months experience in office setting with experience answering multi-line phones preferred
- Previous experience with health insurance, collection techniques, or patient registration preferred
- Basic data entry skills as well as proficiency with Microsoft Word and Microsoft Outlook
- Basic proficiency with Microsoft Excel with ability to create daily and monthly logs, summary reports, simple formulas and design of worksheets
- Good understanding of medical terminology preferred
We are seeking a full-time (40 hours/week) Customer Service Representative to work days.
The primary responsibilities of the Customer Service Representative are to work Communication WQ's within Epic to answer any billing questions from patients. Assist face to face with patients whom arrive at Southwest Health with questions. Work closely with Insurance Billers to rectify any billing concerns that may arise from conversation from the patient. Be able to relay our payment options along with financial assistance to the patients when needed. The ability to set up patients under the Marketplace Insurance or Medicaid Insurance.
We believe that together we can change lives, and we anticipate your life will change in the process. If you aspire to help others find hope and live better, we invite you to submit your application. Visit www.southwesthealth.org to learn what others say about SH.
SH is truly an outstanding place to work. A full benefit package is available for employees working 20 hours/week or greater which includes: Health, Dental, Vision and Life insurance. Also available are long and short term disability, cell phone discount, flexible spending plan, paid time off, retirement plan with an employer contribution, fitness membership discount as well as use of exercise equipment at the facility.
Attn: Human Resources
1400 East Side Rd
Platteville, WI 53818
Phone: (608) 342-0993
Fax: (608) 342-5015
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Paid Sick Leave
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