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Service Writer

Thompson Truck & Trailer, Dubuque, IA

This listing has expired

The Service Writer is the liaison between our service department and our customers. We’re looking for a strong communicator with truck/automotive and customer service experience. You’ll be counted on to manage customer’s expectations with realistic timelines and deliverables; a positive customer experience is our number one priority.

Thompson Truck & Trailer, Inc. is a full-service commercial truck dealership serving customers in six locations in Eastern Iowa and Western Illinois. We specialize in International, Isuzu Trucks, and Idealease Leasing & Rental, and have the tools and parts to work on ALL makes and models. We are a family owned business with over 200 employees. We promote a team atmosphere and are driven by the success of our customers and employees.

Primary Responsibilities:

  • Coordinate daily maintenance and repair operations in accordance with established cost and quality standards
  • Schedule and monitor customer jobs with employee capacity to maximize efficiency
  • Manage numerous interactions required to service jobs including parts and warranty
  • Communicate with customers regularly to inform them about the status and estimated timeline
  • Exhibit discretion in escalating situations that aren’t meeting customer’s expectations

What do you need to be successful in this position? You need to be an organized individual that can multi-task in a fast-paced environment. This role will require strong interpersonal skills and the ability to adapt quickly to changing priorities.

Do you currently work in the automotive industry? Are you currently a mechanic? How about zero experience in this line of work? We're open to all types of backgrounds and experience - apply today to learn more! We hire for talent and can train the rest. Compensation will be commensurate with experience.

This listing has expired

Job Details

ID 547829
Dubuque, IA
Positions 1
Full Time
Pay --
Customer Service
First Shift
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience --
Education High School/GED

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