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Service Writer

Thompson Truck & Trailer, Dubuque, IA

The Service Writer is the liaison between our service department and our customers. We’re looking for a strong communicator with truck/automotive and customer service experience. You’ll be counted on to manage customer’s expectations with realistic timelines and deliverables; a positive customer experience is our number one priority.

Thompson Truck & Trailer, Inc. is a full-service commercial truck dealership serving customers in six locations in Eastern Iowa and Western Illinois. We specialize in International, Isuzu Trucks, and Idealease Leasing & Rental, and have the tools and parts to work on ALL makes and models. We are a family owned business with over 200 employees. We promote a team atmosphere and are driven by the success of our customers and employees.

Primary Responsibilities:

  • Coordinate daily maintenance and repair operations in accordance with established cost and quality standards
  • Schedule and monitor customer jobs with employee capacity to maximize efficiency
  • Manage numerous interactions required to service jobs including parts and warranty
  • Communicate with customers regularly to inform them about the status and estimated timeline
  • Exhibit discretion in escalating situations that aren’t meeting customer’s expectations

What do you need to be successful in this position? You need to be an organized individual that can multi-task in a fast-paced environment. This role will require strong interpersonal skills and the ability to adapt quickly to changing priorities.

Do you currently work in the automotive industry? Are you currently a mechanic? How about zero experience in this line of work? We're open to all types of backgrounds and experience - apply today to learn more! We hire for talent and can train the rest. Compensation will be commensurate with experience.

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Apply in Person:1190 Roosevelt Extension
Dubuque, IA
Apply by Mail:1190 Roosevelt Extension
Dubuque, IA  52001
Alternate Web Site:Click to visit
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Job Details

Req Num --
ID 547829
Dubuque, IA
Positions 1
Full Time
Pay --
Customer Service
First Shift
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience --
Education High School/GED

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