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1Nov

University Services Associate

University Of Wisconsin-Platteville, Platteville, WI

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Position Summary:

The University of Wisconsin-Platteville, Office of Financial Aid is accepting applications for a University Services Associate I. This entry level position is full-time and offers excellent benefits.

Responsibilities:

General Office Management

  • Frontline customer service tasks, including greeting students and families when they visit the office, answering phones, and answering the general financial aid email in a professional and welcoming manner
  • Guides students and families through the financial aid process, discussing outstanding requirements, processes, and timelines
  • Serves as the primary staff member tasked with scanning and imaging student paperwork and cataloging and maintaining historical paper files through record retention periods
  • Work with other staff to develop proper “paper flow” of incoming financial aid applications and related documents
  • Develop and maintain a working knowledge of the PASS (Peoplesoft) student information system

Financial Aid

  • Develop and maintain a working knowledge of Title IV and state aid rules and regulations and be able to explain those rules and regulations in laymen’s terms to students and families
  • Maintain a working knowledge of federal student aid programs, to include: Pell Grant, Direct Loans, and Campus-Based programs and the rules and regulations pertaining to them.
  • Resolve issues with the processing of those aid programs by guiding students through the process of completing required paperwork or accepting their awards.
  • Electronically certify in PASS Direct Parent Plus Loans and Alternative/Private Loans.
  • Using Great Lakes ScholarNet software, process alternative loan applications in a timely manner, monitoring when funds arrive via check or ACH and ensuring application to the student’s account

What You’ll Need to Succeed:

Minimum Qualifications:

  • Strong interpersonal communication skills: the ability to actively listen, respond with empathy, and write various types of communication externally to students and parents, and internally to campus stakeholders
  • Proficiency in the use of personal computer and current software applications including, but not limited to the Microsoft Office suite.
  • Excellent customer-service skills

 

Preferred Qualifications:

  • One year of academic work beyond high school: a certificate, or work toward an associate’s degree
  • One year of experience in higher education student services
  • Previous experience using Peoplesoft or a similar student information data management system

Application Deadline:

Applications must be received by on Wednesday, November 7th.

How to Apply:

Applications are required to be submitted electronically via the UW-Platteville Careers portal. The following documents are required for applicant consideration:

  • Letter of application addressing all required qualifications
  • A current resume
  • Contact information (name, telephone number, and email address) for 3 professional references.

 

For questions regarding this position, please contact (email only):

            John Cage, Director of Financial Aid: 608-342-1836

 

 

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Job Details

Req Num 494163
ID 548620
Location
Platteville, WI
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Clerical/Office Administration
Customer Service
Government/Public Service
Shifts
First Shift
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays

Preferred Candidates

Years of Experience --
Education High School/GED

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