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1Nov

Technology Support Specialist

Loras College, Dubuque, IA

POSITION SUMMARY

The Technology Support Specialist manages Office 365, Active Directory, Skype for Business, and ShoreTel Phone System as well as assists with user support for computing devices, electronic classrooms, Help Desk fill-in support, and other duties as assigned.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Manages and performs maintenance along with documentation of Office 365, Active Directory, Voicemail, Shoreware Director, Telecommunication Equipment, and Skype for Business.
  • Initiates trouble calls and resolves problems in coordination with the Users Services team.
  • Prepares monthly telecommunication service billing.
  • Supports user computing devices and electronic classrooms by going across campus to offices and classrooms.
  • Provides Technology Center Help Desk fill-in support.
  • Supports the mission and vision of the College and respects the College’s Catholic tradition.
  • Performs related duties as assigned.

POSITION QUALIFICATIONS

Competency Statement(s)

  • Autonomy - Ability to work independently with minimal supervision.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Conceptual Thinking - Ability to think in terms of abstract ideas.
  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Project Management - Ability to organize and direct a project to completion.
  • Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
  • Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

SKILLS & ABILITIES

Education: Required: Any combination of education and experience equivalent to an associate’s degree in a computer or telecommunications related area.

Experience: Knowledge of computer systems, telecommunication systems, IP telephone, accounting and recordkeeping principles. Some experience in accounting is desirable.

Other Requirements: Able to establish and maintain effective working relationships with faculty, administration, staff, parents and students. Adaptability, flexibility and the ability to work without direct supervision in a team-based department. Ability to prioritize work and meet multiple deadlines. Ability to communicate effectively with both technical and non-technical personnel. Willingness to travel to training programs. Good problem-solving skills. Good oral and written communication skills. Vision (Near, Color).

Loras College is an equal opportunity employer. Women and minorities are encouraged to apply.

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Job Details

Req Num 11/01/2018
ID 548690
Location
Dubuque, IA
Positions 1
Type
Employee
Status
Full Time
Pay --
Categories
Education
Information Technology/Telecommunications
Shifts
First Shift
Benefits
Health Insurance
Dental Insurance
Life Insurance
Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Tuition Reimbursement

Preferred Candidates

Years of Experience --
Education Associates

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