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1Nov

Inside Math Implementation Specialist

McGraw-Hill Education, Dubuque, IA

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McGraw Hill Education is looking for a motivated Inside Math Implementation Specialist to join our team.  This position will be office-based, working from our Dubuque, Iowa, or Chicago, IL location.
 
As an Inside Implementation Specialist, you will be responsible for providing implementation support to new and existing MATH customers on our ALEKS products. 
 
Your contribution to the team includes:
·         Laser focus on customer retention, new customer implementation, and growth of existing customer business.
·         Developing and maintaining strong knowledge of ALEKS products and implementation strategies for all markets.
·         Managing customer pilots, tracking, and communication with field reps around pilot status.
·         Working with existing implementations to analyze data, advise on potential course implementation improvements, and provide on-going training to ensure results are maximized.
 
What you'll need to be successful:
·         Bachelor's Degree.
·         Three+ years of related experience, which could include working with customers in educational publishing, educational software publishing, and/or providing training in corporate or educational settings.
·         Ability to communicate and interact with employees and customers at all levels, including the ability to give clear precise instructions that are readily understandable by non-technical users.
·         Familiarity with personal computer operating systems and applications, as well as knowledge of Internet concepts (bandwidth, video streaming, etc…) and practices and procedures for PC troubleshooting; experience with MAC a plus.
·         Familiarity with Microsoft Office Suite, Camtasia, and webinar hosting services a plus.
·         Problem-solving aptitude and attitude.
·         Innovative and creative customer-centric approach to the job.
·         Rigorous attention to details in all aspects of the job.

#LI-MJK

When you join our team, you become part of a company that impacts millions of students and teachers every day. As a leader in the EdTech space, McGraw-Hill Education offers flexibility and collaboration while creating innovative products and impacting the next generation of students. Our mission is to unlock the potential of every learner and every employee. 

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment. 

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Job Details

Req Num 39476
ID 548706
Location
Dubuque, IA
Positions 1
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Pay --
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